Service Manager
Current# Managing overall operating efficiency of branch performance in terms of ascertaining and communicating overall responsibilities of individuals in the service departments; Responsible for people management including recruitment, training and development and performance monitoring.# Managing monthly financial close process in collaboration with statutory accounting team, tax department and auditors to ensure successful annual audit results and compliance.# Compiling and maintaining… Show more # Managing overall operating efficiency of branch performance in terms of ascertaining and communicating overall responsibilities of individuals in the service departments; Responsible for people management including recruitment, training and development and performance monitoring.# Managing monthly financial close process in collaboration with statutory accounting team, tax department and auditors to ensure successful annual audit results and compliance.# Compiling and maintaining applicable Operational cost metrics by operational budget optimizing working capital results, along with managing equipment, systems and evaluating facility to improve efficiencies and work flow.# Administering incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments# Ensuring service level agreement is met by intimating clients on any changes (Port, Customs, Schedule, Timings, New Routes, and pricing, Containers, Connections etc.) in order to avoid customer dissatisfaction.# Ensuring timely resolution of disputes and escalation metrics are adhered to at all times and affirming quality service to the customers in the most cost effective manner for all business verticals.# Providing inputs in terms of business direction, service/product improvement, systems improvement, relationship enhancement etc. for the branch.# Communicating & escalating suggestions for improving company policies from time to time at all levels. Show less
