Engineer Technical Support
Current● Server Monitoring: Monitored server health, connectivity, and application service status using tools like APM Manage Engine, Zabbix, Tata Communications, and Coral Logic, ensuring continuous system uptime and performance.● Application Support: Managed applications built on WildFly, PHP, Node.js, Java, IIS, Apache Tomcat, Nginx, and Git environments, ensuring their reliability and performance.● Middleware Setup and Troubleshooting: Configured and maintained middleware environments such as Apache Tomcat and Nginx, resolving performance bottlenecks and application-level issues.● Automation and Scripting: Developed and automated routine administrative tasks and workflows using Bash scripts, reducing manual efforts by 40%. This included automating server maintenance, log management, patching, backup processes, and incident response, significantly improving operational efficiency and reducing human error.● Production Deployment: Led deployments on production systems based on CAB (Change Advisory Board) approvals. Followed the change management process to ensure smooth rollouts while maintaining system integrity.● SSL Management: Implemented and renewed SSL certificates, ensured secure communications, and addressed application and server-level security vulnerabilities.● Vulnerability Remediation: Performed open VA fixes, patching vulnerabilities in Linux and Windows servers to maintain compliance with security policies.● Patch Management: Scheduled and executed critical patch updates across Linux and Windows environments to enhance system security and stability.● Sanity Checks: Conducted post-change sanity checks for server and application updates, validating system functionality across Production, UAT, and Staging environments.● System Maintenance: Restarted services and performed server reboots as part of MRO (Maintenance Routine Operation) schedules, minimizing downtime.● Backup and Recovery: Designed and monitored backup strategies, ensuring secure data.
