Responsibility for delivery of Hospitality services that directly interface with employees and visitors on American Express premises across all over India including all aspects of Work place Experience/Hospitality and Food & Beverage. India is one of the largest regions for American Express with over 25,000 colleagues and contractors, accounting for over 30% of the global colleague population. Amex operates 9 sites in India with large offices in Gurgaon and Bangalore. Many of these facilities support multiple critical global functions operating on a 24x7 basis.Partnering closely with stakeholders in Colleague Experience Group (HR), Technology, and Global Security, as well as rely extensively on our network of vendor partners to deliver a safe, productive and desirable work environment.This position leads a team of hospitality professionals and is responsible for creating a regional roadmap to deliver experiences and spaces that position Amex as the Workplace of Choice in India. This role oversees comprehensive vendor-delivered services including:• Food & Drink (these include dining services such as food outlets and markets, catering, vending, and pantry services including coffee programs, and a snack program)• Fitness & Wellbeing in partnership with the Amex Healthy Living Team• Meeting & Events Services and Spaces that make collaboration experiences highly productive.• Reception Services and Spaces that foster the warmest of welcomes.• Colleague Community Support across the Amex Flex working model (Onsite, Hybrid, Virtual)• Lifestyle Amenities that create unique or practical benefits to being in the office• Digital tools to create a frictionless experience for colleagues.

* Ensure Profit & Loss Management* Generating sustainable market share by conducting detailed market analysis .*Facilitating effective Customer Relationship Management through satisfactory customer service, timely resolution of customer queries .*Implementing competitive strategies to generate sales, to develop & expand market share towards achievement of revenue & profitability targets. *Effectuating sales promotion activities like publicity campaigns for enhancing awareness & visibility as a part of market development effort. *Responsible for managing various general administrative functions of the organization. *Devising effective strategies for the smooth and efficient running of the operations, rooms by ensuring quality levels of product & service, customer satisfaction, merchandising, marketing, etc. *Overseeing smooth & scheduled implementation of established standards so as to minimize gaps in actual vs. required standards *Formulating and implementing policies, procedures and various operational strategies of the F&B Business while ensuring adherence to regulatory requirements and hospitality norms *Proficient in planning and executing standard Food & Beverage operations to embellish service as per benchmarks. Accomplishing targets and chalking out modalities for the Food and Beverage department *Adhering to all safety and sanitation regulations of the health systems and procedures in food handling areas *Handling price control, revenue management, target determination and budgetary forecast & control *Conceptualizing and designing innovative strategies and ensuring smooth execution of overall tasks assigned by the management. *Associating closely for the personnel function of the hotel including recruitment, hiring, orientation, training, performances appraisals and succession planning *Looking after inventory management and control, maintaining adequate inventory and replenishing it based on demand/supply forecasts

Maximizing revenue generation from Catering and Convention Services for the hotel and helping to maximize GOP for the hotel.

Was Responsible for Event Sales as well as Event Management with an endeavour to maximize revenues as well as guest satisfaction levels.