Sumit Gupta Email & Phone Number

Noida, Uttar Pradesh, India

Driving P&C/ L&A Majesco's Insurance suite to customers with highest quality, on- time and dedication. Leading a team of about 25 professionals to achieve target. Worked with North American clients like Homesite, NYPIUA,Utica, Secura, Erie InsuranceResponsibilities :*Maintaining positive relationships with customers.*Identifying customer needs and overseeing service delivery within the business context.*Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.*Managing finances and budgets.*Determining ways to reduce costs without sacrificing customer satisfaction.*Assessing customer feedback and using your creativity to establish, improve, and refine services.*Remaining organized and meeting deadlines.*Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

Cambridge, England, United Kingdom

CoTrack: Cotrack is a data aggregation service to provide progression reporting for covid-19 sequencing from sample arrival to upload to CLIMB, The service is structured around boxes, plates and sample identifiers and their mapping to lighthouse root sample & COG-UK identifiers.Responsibilities :1. Facilitating Scrum ceremonies (Daily Stand-up, Sprint Planning, Review and Retro) 2. Removing impediments3. Process facilitation for improving product4. PO support 5. 1:1 with team members, analyzing and advising how to become self-oragnized.6. Motivating the team7. Communication of metrics to PO and Stakeholders

Gurugram, Haryana, India

• Worked as an agile consultant and scrum master for multiple teams involved in the implementation of several projects for telecom billing.• Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.• Managed product backlog and supported scrum framework for monthly sprint release.• Worked effectively with multiple scrum teams both internally and offshore.• Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals for improving quality and productivity.• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Stand-up’s, Sprint Check-In, Sprint Review & Retrospective.• Reported progress to all stakeholders through Sprint Burn-Down Reports, Iteration Burn-Down Reports, and velocity target updates.• Administered all Agile/Scrum processes including sprint planning, daily scrums, sprint reviews and sprint retrospectives, coached team members and clients on Agile process.• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.• Shielded scrum team from external interference for optimal productivity and success of Agile process.

Gurugram, Haryana, India

Worked as Dev Lead for Telecom Billing product Kenan FX taking responsibilities as below• Has productive experience on Configuration of Packages, Recurring Charges, Non-Recurring Charges, Contracts, Usages, Payments, Adjustments, Collections, Journals, and Taxes. etc.• Lead Development team for making of Amdocs Optima website using ReactJS/HTML/CSS/JavaScript• Worked on complete product flow for Amdocs Optima website (development, manual testing and APIs)• Validation of data using SQL Developer and Oracle• Well versed with functional and system testing of Kenan FX.• Mentoring new joiners and leading them in a team.

Gurugram, Haryana, India

Worked on Kenan FX customisations for Comverse (Amdocs)

Noida, Uttar Pradesh, India

• Problem Management – investigate issues and develop a resolution• Deliver new and complex high-quality solutions to clients in response to varying business requirements.• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.