With over 5 years of experience in the SaaS industry, I specialize in driving growth through innovative sales strategies, comprehensive solutions, and robust channel partner management. My expertise lies in understanding customer needs, developing tailored solutions, and fostering strong relationships with partners to ensure mutual success.

❖ Handling end-to-end Sales and Business Development for the West and Central India market.❖ Developed and executed a comprehensive sales strategy to align with company objectives.❖ Established and maintained strong relationships with key clients, ensuring satisfaction and repeat business.❖ Conducted regular client meetings to understand evolving needs and provide tailored solutions.❖ Conducted market research and analysis to identify emerging trends and opportunities.❖ Created accurate sales forecasts and supported business planning with data-driven insights.❖ Create a large client funnel and be responsible for cashflows.❖ Implemented customer-centric support processes, resulting in improvement in customer satisfaction scores.❖ Resolved customer issues promptly and effectively, fostering strong client loyalty.❖ Identifying, developing & and nurturing new market segments for the launch of products, thereby enhancing profitability.❖ Reviewing & and interpreting the competition & and market information to fine-tune the marketing strategies.❖ Building & and strengthening relationships with key accounts, and opinion leaders, thereby ensuring high customer satisfaction by providing them with complete product support.❖ Coordinating with the Technology team & Technical head and management to ensure smooth and profitable operations.❖ Successfully expanded the company's market presence into new regions/industries, resulting in an increase in sales.

Regions – Pan India, Japan, South Africa; Managing the sales and marketing operations for promoting IT solutions and being accountable forachieving business goals and increased sales growth.❖ Develop a growth strategy focused both on financial gain and customer satisfaction.❖ Drive innovation using technology and business process transformation with a Focus on creating newrevenue streams.❖ Create a large client funnel and be responsible for Cashflows.❖ Mentor and guide the sales team for effective lead generation and sales processes.❖ Identifying, developing & nurturing new market segments for the launch of products, thereby enhancingprofitability.❖ Reviewing & interpreting the competition & market information to fine-tune the marketing strategies.❖ Building & strengthening relationships with key accounts, opinion leaders, thereby ensuring highcustomer satisfaction by providing them with complete product support.❖ Coordinating with the Technology team & Technical head and the management to ensure smooth andprofitable operations.❖ Supervised several projects based and organizational events, with successful completion and achievedthe desired results.❖ Designing & implementing marketing strategies for enhancing brand visibility/ coverage & reach byparticipating in the Exhibition at IBEX- 2020, NASSCOM - 2020, GFF - 2020, Africa Tech Fest & IndiaDigital Summit & NASSCOM Tech Innovation Conclave 2021 through various Digital forums.❖ Managing all aspects of an engineer's operational performance and productivity.❖ Monitoring productivity, ensuring all the performance metrics are achieved, providing consistent andtimely feedback, that helps in building & maintaining an effective team environment within the networkintelligence group.❖ Identifying and networking with Digital Heads, Technology and various C levels & B levels from the BFSI& other relevant areas resulting in deeper market penetration and reach.

Revamping the website for Osian Software in the presence of the Director & Head of Digital Marketing of theOrganization.❖ Created content for social media featured on social media platforms.❖ Tracked social media content using a calendar created in Microsoft Excel.❖ Performing SEO using Yoast for the better performance of the Website.❖ Managing Ads and Campaigns run through social media forums.❖ Using Google AdWords and Google Analytical tool to enhance the business with relevancy in the keyword to reachthe visitors and map it using google analytical tool

Responsible for managing Pharma Spares for Madhya Pradesh, Rajasthan, Sikkim, and Assam locations.❖ Conducting Market Survey to identify potential customers, create and close new business opportunities in linewith the strategic direction of the company.❖ Prepare pre-sales proposals for prospective clients.❖ Generate leads and make sales.❖ Meeting customers and providing immediate assistance for existing customers and understanding the needs ofnew customers.❖ Listening & providing expert product and service information. Maintaining up-to-date knowledge of customerbuying habits.❖ Increasing purchase totals by recommending additional items to customer needs and preferences to provideaccurate advice.❖ Keep in regular contact with team members and maintain healthy communication & relationships.Achievement: - Increased the sales revenue by 34% approx. of Pharma Spares for the year; by baggingenormous amounts of orders from region serviced.

Handled a team of 50 people.❖ The process included assisting the clients in finding the best loans & processing loans applications.❖ Was responsible for doing random audits and helping the associates with the feedback to improvise on thedelivery and service for process improvement.❖ Core competencies included handling client escalations and delivering training to the team members.❖ Working with management personnel on escalated customer complaints to ensure maximum customersatisfaction levels.❖ Designed process knowledge test based on the delivery of the service which helped increase the efficiency,customer satisfaction, quality of the process & team members expertise in process knowledge.❖ Cisco/ Avaya phones-their functionality, maintenance, replacements, shipments, marking mails to the seniormanagement and clients.❖ Managing headcount and production required by the process.❖ Log in/out reports-adherence management from shift start to shift end.❖ Delivered training sessions to new batches.❖ Floor supervision and client handling.❖ Responsible for maintaining call quality standards and CSAT.❖ Handling team for technical support on desktops-Voice Process.❖ Trained a team of 15/ 25 members.❖ Make sure that the call quality is maintained and achieve desired targets.❖ Handling chargebacks, refunds, technical troubleshooting.❖ Focusing on revenue generation & customer retention.❖ Quality customer support for clients/customers❖ Escalation Handling expert title.

The organizational responsibilities included client support & giving services for the desired product whichincluded customer support, handling escalations and upselling.❖ Providing service for both business and personal banking products, listening to customers, and resolving theirqueries swiftly and politely building rapport with the customer to gain their confidence and trust.❖ Ensure correct action is taken to meet the customer’s financial needs and preferences and refer them to colleaguesin another department whenever required.❖ Selling credit card insurance and up-selling credit cards with a proven ability to hit and exceed sales targets.