Over 5+ years of experience as a Business Analyst and Scrum master with a good understanding of Business Requirement gathering and Business Process Modeling in different domains like Insurance, Retail and manufacturing.• Extensive experience working with Agile-Scrum projects as part of running scrum boards, maintaining backlogs, capturing user requirements, and translating them into user stories.• Extensive knowledge of Business Requirements Documents (BRD), Functional Requirement Documents (FRD), Backlogs, Features Documentation, Tracking, Monitoring and User Stories.• Expertise in writing user-stories and building acceptance criteria.• Extensive Knowledge of organizing and facilitating Sprint planning, daily scrum, sprint reviews, and Sprint retrospective.• Good knowledge of Scrum Artifacts: product backlog, sprint backlog and Product increment.• Experience in coordinating with business and IT across all phases of Software development life cycle (SDLC).• Comprehensive working knowledge of Waterfall, Agile (Scrum) methodology.• Effectively implemented lean principles to improve the effectiveness and efficiency of business process and systems.• Experience in tracking, managing, and reporting the functionalities using JIRA• Extensive experience with Excel functions such as VLOOKUP, functions, capturing and recording important data, building charts and graphs, sorting and filtering data, pivot tables, macros, etc.

* Lead and facilitate the requirements gathering process for assigned projects, utilizing various techniques such as interviews, workshops, and document analysis to capture stakeholder needs and expectations.* Create and manage documentation such as BRDs, FRDs, SRSs, process flows, and use cases to ensure that business requirements are clearly defined and understood by all parties involved in the project.* Conduct gap analysis and impact analysis to identify areas where the proposed solution deviates from the current state, and make recommendations for changes that will support business objectives.* Collaborate with cross-functional teams, including developers, designers, and quality assurance personnel, to ensure that all project deliverables are aligned with business requirements and objectives.Work with project managers and other stakeholders to define project scope, timelines, and success criteria, and to monitor progress and make adjustments as necessary.* Lead the testing efforts for assigned projects, including user acceptance testing (UAT), regression testing, and system testing, to ensure that the final product meets all business requirements and is of high quality.* Develop and maintain strong relationships with stakeholders at all levels of the organization, ensuring that their needs are considered throughout the project lifecycle.* Provide guidance and mentorship to junior members of the business analyst team, and actively contribute to the development of best practices and methodologies for the team.PROJECT: • ZapInventory- Multi-Channel Inventory Management SaaS• SocialBot- Facebook and Instagram automation tool• SocialProof: increase your sales using notification• HotMap: Analyze and understand your user's behavior.• URL180 : URL shorting tool

* Developed business requirements documents (BRDs) and functional requirements documents (FRDs) for new projects and initiatives using business analysis and requirements gathering skills.* Communicated with cross-functional teams to gather business requirements and ensure alignment with business goals and objectives, using strong communication and stakeholder management skills.* Collaborated with project managers, developers, and QA teams to ensure successful project delivery, utilizing project management skills.* Conducted user acceptance testing (UAT) and provided feedback to development teams to ensure quality and accuracy of software releases, utilizing UAT testing skills.* Analyzed data and provided insights to management to support strategic decision-making, using data analysis and insights skills.* Maintained strong relationships with stakeholders at all levels of the organization, using stakeholder management skills.* Developed and implemented process improvements to increase efficiency and reduce costs, utilizing process improvement skills.ACHIEVEMENTS* Successfully led the development and implementation of a improved online insurance application process, resulting in a 20% increase in online applications and a 15% reduction in application processing time, utilizing project management and process improvement skills.PROJECT* HDFC Life insurance Website ( All Insurance plans improvements )

ROLES & RESPONSIBILITIES:• Delivered requirement documents such as BRD, FRD, SRS, use case, process flow, change requests, traceability matrix, and mind maps.• Conducted gap analysis, scope analysis, and impact analysis on business processes using techniques such as use case diagrams (UML), context diagrams (DFD), BPMN (process modeling), and flowcharts.• Conducted AS-IS and TO-BE analysis and suggested fit-for-business solutions by designing a change strategy.• Organized and led requirement gathering (elicitation) meetings using techniques such as interviews, questionnaires, interface analysis, document analysis, brainstorming sessions, and focus group discussions.• Created wireframes and mock-ups for the system.• Verified and validated requirements to ensure they deliver business value by conducting various reviews and workshops with clients.• Acted as the center point of contact for all project activities by liaising with delivery managers.• Worked closely with the team and monitored deadlines.• Assisted product owners with right-sizing product backlog by distinguishing the user 'wants' from 'must haves.'• Prioritized and took ownership for backlog decisions to prevent late, no-scope changes.• Experienced in integration, regression, and user acceptance testing.• Created test scenarios and test cases, and worked with cross-development teams.• Led the team at onshore and offshore locations.• Worked in projects with Agile-Scrum and Kanban methodologies.• Familiar with RLCM, SDLC, and STLC.• Experienced in sanity, regression, functional, integration, system, and black box testing.• Knowledge of SQL to perform end-to-end testing.• Conducted API testing using Postman.PROJECTS:• ZapInventory- Multi-Channel Inventory Management SaaS• SocialBot- Facebook and Instagram automation tool• MyBusiness: Simplifies Good My Business Service• SocialProof: increase your sales using notification• HotMap: Analyze and understand your user's behavior.

Working as Business Analyst with skilled in data-driven insights, process optimization, and stakeholder collaboration. Proven ability to uncover trends, enhance efficiency, and drive strategic growth. Known for successful process reengineering, targeted marketing, and revenue generation.