Sumit Karmakar Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

- Leadership in BI Solutions: Spearheaded the development and implementation of business intelligence solutions, providing data-driven decision-making insights to business leadership and enhancing operational efficiency.- Power BI Expertise: Directed the creation and management of over 20 Power BI dashboards across marketing, operations, and project management, leading a team of 8-10 data analysts to deliver impactful visualisations and data storytelling.- Cross-Functional Collaboration: Led initiatives to reduce manual reporting time by integrating optimal data engineering practices using SQL, Python, and ETL processes, ensuring alignment with business objectives and user needs.- Efficiency Improvements: Streamlined analytics processes, achieving a 30% increase in reporting efficiency and a 20% reduction in data errors.- Promoting Data-Driven Culture: Drove the adoption of a data-driven culture through webinars and explored the potential of digital transformation and Generative AI, showcasing strategic planning and leadership.- Global Coordination: Collaborated with global teams to enhance data analytics capabilities, ensuring alignment with global product strategies.- Project Management: Successfully managed global projects, including Cost Out forecasting reports, - Digital Marketing reports, and Statistical Analysis reports, ensuring timely delivery and stakeholder satisfaction.- Operational Excellence: Streamlined processes using ISO 9001 QMS standards, improving operational efficiency and product quality.

Pune, Maharashtra, India

Role Synopsis=> Understanding business requirements in BI context and design data models to transform raw data into meaningful insights.=> Creating dashboards and interactive visual reports using Power BI=> Identifying key performance indicators (KPIs) with clear objectives and consistently monitor the progress.=> Analyzing data and present data through reports that aid decision-making.=> Converting business requirements into technical specifications and decide timeline to accomplish.Technical Summary=> Designing, developing, testing, and deploying Power BI scripts and perform detailed analytics.=> Performing DAX queries and functions in the Power BI.=> Creating relationships between data and develop tabular and other multidimensional data models.

India

Freelance Consultant for Web Analytics & Design. Provided services for complete web design & help with web analytics.Complete wordpress design with added benefits of web analytics.

Bengaluru, Karnataka

Role Synopsis=> I was responsible in managing and development of design procedures for metric reports with data validation and auditing.=> I was involved in standardizing data collection and ensure consistency across different sources.=> Worked on Excel reports that categorize incidents by various factors like severity, type, impacted service, and root cause.Technical Summary=> I was in-charge of sharing up-to-date MIS reports to leadership on day-to-day Global IT Ticketing Analysis.=> Python Ticket RCA Analysis Project - The project leverages the Python libraries like Pandas and regular expressions to gain Root Cause Analysis from the ticket description.

Bengaluru, Karnataka, India

Support Leadership Profile (TCO - Total Customer Ownership)=> I oversaw operations, mentored, and guided 15 Solution Analysts under my umbrella, ensuring all were trained in product knowledge and managed their open tickets. => I adhered to rigorous standards for customer service and effective communication guidelines. => I acted as an effective communicator with leaders and cross functional team members, briefed team on project and program statuses and results.=> Researching and analyzing intricate customer problems that lower-level support couldn't crack.

Bangalore Urban, Karnataka, India

Role Synopsis=> Responsible for supporting and resolving issues related to Web Applications and packages in Cloud Resources for HP’s Hardware Suite Applications (HP Business Line Units, Workstations) for EMEA Clients.=> Conducted LogMeIn sessions w/the clients to proactively solve case resolution at the same time conducting training to the clients for progressive software development.=> Ensured reported issues were resolved more quickly by documenting and tracking application issues, using Agile Methodology, as well as by participating in scrum meetings with Escalations Team, which assisted with prioritization of issues.

Bengaluru, Karnataka, India

Job Type - Contract - From Magna Infotech (Quess Corp)Research and identify solutions to Printing software and hardware issues.Diagnose and troubleshoot technical issues, including account setup and network configuration.Ask customers targeted questions to quickly understand the root of the problem.Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsMaintain jovial relationships with clients.Sales Support - Offer Customers the best possible support solution as a sales support for malfunctioned or device upgrade requirements.Sales Support for HP Instant Ink Program, Printing Devices and Ink Cartridges.

Prayagraj, Uttar Pradesh, India

Job Type = FreelanceExperience in working as a freelance in educational institutions, coding bootcamps, and training centers. Served as instructor, or mentor, teaching programming courses to students at various skill levels.

Prayagraj, Uttar Pradesh, India

Worked as a Freelance Tutor for coaching institutes & one-on-one trainer for school children from standard 1st till High School. The subject of expertise were Science, Mathematics, Computers &, English.

India

Worked as a fitness instructor in freelanceConstructing Diet & Supplement PlansConstructing Weight Training with Personal Training Programs

Bachelor Of Engineering (Be), Computer Software Engineering, B+

Activities and Societies: College - United Institute of Technology, Naini, Allahabad IEEE Award Achiever | College Level Participation.

Lower Standards To Pre-University (12Th), Science, Mathematics And Computer Science, A And B

Activities and Societies: School Name: Ewing Christian Public Senior Secondary School, Prayagraj Standards - From Lower Kindergarten.