I’m a seasoned professional with 6+ years of experience in sales, customer success, team leadership, and operations, particularly in fast-paced startup environments. My strength lies in enhancing efficiency, elevating customer satisfaction, and leading high-performing teams across domestic and international markets.At Flyhomes Inc., I managed a customer success team for five U.S markets and consistently maintained a Net Promoter Score (NPS) above 9, contributing to a 20% improvement in customer retention. I spearheaded operational improvements that reduced resolution times by 35% and streamlined pre-sales and post-sales operations. My ability to analyze customer data allowed me to implement negotiation strategies that aligned with market trends, directly influencing business outcomes.In my role as Key Account Manager at LocoNav, I oversaw over 80 accounts, improving client retention by 30% through effective renewal strategies. I also led a debt recovery project, achieving a 74% success rate by recovering ₹2.6 crore in bad debt. Additionally, I contributed to a 18% growth in key verticals, including SaaS products and white-label services, by identifying market expansion opportunities and collaborating across departments.I have proven my proficiency in tools like Zendesk, Salesforce, and Jira etc., I’m passionate about continuous learning, team building, and driving business growth. I’m eager for new challenges where I can make a meaningful impact. Let’s connect!