Sumit Kaushal

Sumit Kaushal Email and Phone Number

Vertical Head Quality and Training - Spectrum Banking @ YES BANK
Mumbai, MH, IN
Sumit Kaushal's Location
Mumbai, Maharashtra, India, India
Sumit Kaushal's Contact Details

Sumit Kaushal personal email

n/a
About Sumit Kaushal

Quality & Training domain professional in the Customer Service Industry for E-commerce, BFSI, Telecom & Media services.Core competency is in Customer Experience, VRM, Service Assurance, Transactional Quality, Business Excellence, Training Delivery, Sales & Cross Selling Optimisation, Quality & Training Framework implementation and Process Improvements. Had delivered High Quality Standards in all profiles handled while leading and development of large teams

Sumit Kaushal's Current Company Details
YES BANK

Yes Bank

View
Vertical Head Quality and Training - Spectrum Banking
Mumbai, MH, IN
Website:
yesbank.in
Employees:
35681
Sumit Kaushal Work Experience Details
  • Yes Bank
    Vertical Head Quality And Training - Spectrum Banking
    Yes Bank
    Mumbai, Mh, In
    View
  • Yes Bank
    Vertical Head Quality & Training - Spectrum Banking
    Yes Bank Sep 2022 - Present
    Mumbai, Maharashtra, India
    Leading Process Quality & Training Verticals for Captive and Partner sites for Spectrum Banking.
    View
  • Concentrix
    Associate Director Quality & Training
    Concentrix Oct 2018 - Sep 2022
    Cyber City Gurugram
    Lead Transactional Quality, Customer Experience & Training Verticals of major e-commerce platform for Global Accounts.
    View
  • Teleperformance
    Assistant General Manager - Customer Experience
    Teleperformance Dec 2015 - Oct 2018
    Mohali
    Lead Customer Experience Vertical for North Center of fastest grown Telecom / Data service provider
    View
  • Ison Bpo Ltd
    Assistant General Manager - Quality Assurance
    Ison Bpo Ltd Nov 2013 - Dec 2015
    Mohali
    Prime responsibility of driving Process Improvement Activities and leading six sigma projects for various verticals.Managing Transaction Quality for Multiple Locations / Sites.
    View
  • Tata Sky Ltd
    Site Quality Leader
    Tata Sky Ltd Jun 2013 - Oct 2013
    Mohali
    Quality Program Manager at partner site for North Zone
    View
  • Aircel
    Vertical Head - Service Solution & Audits - Rj Circle
    Aircel Jun 2010 - May 2013
    Jaipur Area, India
    Lead Service Solutions & Audits function for all verticals of CSD Service Solution - CS-IT SupportIT support w.r.t Application / CRM / ID's to All verticals of CSD for North Region.Audits & Service Assurance for all CSD vertical (Contact Center, Retail Stores, Credit & Collection, QRC, Onboarding, IVR, Website, Web Helpline, Nodal / Appellete Appeals
  • Spice Bpo
    Manager - Quality & Training
    Spice Bpo May 2007 - May 2010
    Mohali
    Headed Quality Assurance & Service Excellence / Training Team
    View
  • Spice Telecom
    Asst. Manager Quality Assurance
    Spice Telecom Jun 2005 - Apr 2007
    Mohali
    Leaded Quality Assurance & Service Excellence process for Customer Services function
  • E3R Infosystems Pvt Ltd
    Sr. Team Leader
    E3R Infosystems Pvt Ltd Sep 2003 - May 2005
    Handled Outbound Sales Team for Campaigns of :- Intelecom (Optus) - Austraila First Call Mobiles (Vodafone) - UKCR BAN CORP - USA

Sumit Kaushal Skills

Quality Assurance Bpo Mis Team Management Quality Management Vendor Management Call Centers Service Delivery Telecommunications Management Crm Six Sigma Process Excellence Process Management Tqm Call Center Process Improvement Process Consulting Customer Satisfaction Team Building Outsourcing Operations Management Performance Management Business Process Business Process Outsourcing Training Leadership Business Process Improvement Transition Management Customer Experience Employee Engagement

Sumit Kaushal Education Details

Frequently Asked Questions about Sumit Kaushal

What company does Sumit Kaushal work for?

Sumit Kaushal works for Yes Bank

What is Sumit Kaushal's role at the current company?

Sumit Kaushal's current role is Vertical Head Quality and Training - Spectrum Banking.

What is Sumit Kaushal's email address?

Sumit Kaushal's email address is sp****@****ail.com

What schools did Sumit Kaushal attend?

Sumit Kaushal attended Sikkim Manipal University Of Health, Medical And Technological Sciences, Indira Gandhi National Open University.

What skills is Sumit Kaushal known for?

Sumit Kaushal has skills like Quality Assurance, Bpo, Mis, Team Management, Quality Management, Vendor Management, Call Centers, Service Delivery, Telecommunications, Management, Crm, Six Sigma.

Who are Sumit Kaushal's colleagues?

Sumit Kaushal's colleagues are Meena Paramasivam, Sandarbh Goswami, Anesh Dagar, Rajesh Ranjan, Robert A.a., Shefali Ali, Subhangi Ghosh.

Not the Sumit Kaushal you were looking for?

  • Sumit Kaushal

    Sumit Kaushal
    Data And Operations
    Jamshedpur
    1
    hdfcbank.com
  • Sumit Kaushal

    Sumit Kaushal
    Director, Analytics Consulting At Fico®
    Bengaluru
    2
    gmail.com, fico.com
  • Sumit Kaushal

    Sumit Kaushal
    Barara
  • Sumit K.

    Sumit K.
    Senior Consultant @ Hexaware Technologie ✦ Solution Architect-Servicenow-Itsm/Itam/Csm ✦ Business Analyst ✦ It Operations ✦ It Service Management ✦ 17+ Years Exp ✦ It Industry
    Noida
View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.