Sumit Kochar Email & Phone Number

Toronto, Ontario, Canada

o Developing and implementing security policies, protocols, and procedureso Controlling budgets for security operations and monitoring expenseso Recruiting, training and supervising new employees on safety protocols and company standardso Performance monitoring and identifying coaching opportunitieso Developing and implementing training methods to promote improved officer performanceo Performing bi-weekly payroll, managing schedules and minimizing overtime costso Responding to escalated situations. Ensuring escalated issues are investigated and resolved according to established standards and timelineso Controlling physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systemso Analyzing risk and reporting incidents in a timely mannero Responding to and taking appropriate action for medical and fire incidents, complaints, conflicts, and disputes

Toronto, Ontario, Canada

o Providing armed and unarmed protection to high-profile clients while maintaining the utmost level of confidentiality and professionalismo Patrolling, dispatching, and processing patrons, employees, and contractors efficiently through security checkpointso Troubleshooting technical problems and concerns relating to security devices, cameras and software and escalating complex technical issues to the appropriate teamso Collaborating with other members of the security, technical and IT teams to ensure that problems are resolved quickly and with minimal interruption to events and operationso Responding to incidents, conducting preliminary investigations, and making required notifications

o Planned schedules and delegated assignments to meet coverage and service demandso Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goalso Mentored sales team in applying effective sales techniques and delivering top-notch customer serviceo Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target productso Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.o Monitored cash intake and deposit records, increasing accuracy and reducing discrepancieso Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences

New Zealand

o Answered inbound calls, chats, and emails, providing frontline customer support or assistance with product and service transactionso Engaged customers in complete, needs-based conversations to recommend solutions addressing both sales and service needso Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changeso Educated customers about billing, payment processing and support policies and procedureso Assisted customers with making payments or establishing payment plans to bring accounts currento Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns while adding value to the customero De-escalated problematic customer concerns, maintaining a calm, friendly demeanouro Cultivated customer loyalty, promoted repeat business, and improved sales

Global Business Management, Accounting And Business/Management

o Completed coursework in Human Resources Management and Managerial Accounting and Finance

Bachelor Of Arts - Ba, Accounting And Business/Management

o Completed coursework in Sociology and Business Economics