Sumit Kohli Email & Phone Number

Santa Clara, Ca, Us

United States

Led strategic initiatives to transition a commercial insurance carrier to a product-led organization.-Recruited, trained, and managed a high-performing team of 5 Product Managers.- Directed productization and workflow automation initiatives, saving $XXM annually and improving company NPS by XX% (25 points).-Built and executed a new partner vision and strategy, resulting in a XX% increase in new partner acquisitions and a 15% improvement in policy conversions with existing partners.- Launched insurance marketplace integrations, leading to a XX% increase in policy conversions and improving agent retention by XX%.

Led Recommendations and Personalization products for Chewy.-Led Chewy's flagship initiative, the Pet Lifecycle Management Tool (PLMT), propelling profile adoption rates by XX% and catapulting revenue contribution by XXX% to $XXXM.-Led the integration of the Machine learning Personalization engine across different functions at Chewy (Customer care/marketing/Site/Search) driving over $XXXM in incremental revenue-Recruited, trained, and managed a high-performing team of Senior Product Managers

Focused on optimizing operations and enhancing customer experience. -Optimized Walmart's omnichannel reverse logistics operations, resulting in a 20% increase in NPS and a $XXXM/year improvement in free cash flow-Implemented an omnichannel returns platform for Walmart marketplace sellers resulting in incremental revenue of $XXXM/Year -Rolled out a multi-channel returns platform for Walmart's Online Grocery, facilitating returns and cancellations across 4,500 stores nationwide and managing $200M/year in transactions.

Sunnyvale

With a focus on innovation and efficiency, I led a team in developing cutting-edge Customer Care tools aimed at enhancing service delivery.-Led team to build next-gen Customer care tools like a new interactive online help center, and automated chat to reduce call center load by 50% and cost of service by 40%-Created an automated dispute management tool for marketplace sellers which reduced the load on Walmart customer care resulting in annual savings of $30M. -Designed and developed a global Customer Care Management tool to track the performance of 15,000 customer care agents and optimize call handling times.

San Francisco Bay Area

-Led the development of Walmart's bespoke Web Analytics platform, resulting in substantial gains of XX% in operational efficiency and annual savings of $XXM. -Integrated Opinionlab and ClickTale into Walmart.com, elevating user engagement by 25% and conversion rates by 20%-Implemented standardized analytics tracking across Walmart's platforms, achieving 50% enhancement in data accuracy and reliability.

Directed a consulting team for Walmart and Kohl’s, focusing on product-led strategies to enhance operations through tech implementation and automation.-Leveraged automated processes and advanced analytics tools, resulting in a 25% increase in process efficiency and a 30% reduction in turnaround time.-Led the implementation of Adobe Analytics on mobile platforms, improving data accuracy by 40% and user engagement and adoption by 50%

Orange County, California Area

Managed a 2-member team responsible for building and managing analytics platforms, including SiteCatalyst, Google Analytics, Search and Promote, and Test and Target globally

Master'S Degree, Business Administration And Management, General, A

Bachelor Of Engineering - Be, Computer Science, A