• Motivated IT specialist with excellent troubleshooting skills and a passion for IT Helpdesk and Technical Support environments. Possesses a sound knowledge of key technical aspects including: Active Directories / SQL Networking & hardware Anti-Virus products Switch configuration Configuring & Managing Networks System recovery DHCP / DNSTCP / IP configuration & networkingLAN / WAN Service VM-Ware Microsoft server VPN setup & management• Excellent written and oral communication skills in English. Articulates well and is able to effectively communicate highly technical information to both technical and non-technical personnel.• Experienced in performing diagnostics and resolving customers’ technical problems through various forms of communications. Remains focused under pressure and works well to deadlines.• Ethical and customer focused team member, with confident interpersonal skills and a professional manner. Easily builds positive working relationships and can operate autonomously when required.