Sumit Kumar Email & Phone Number

• Have a Good Sound of knowledge in the Window Server installation, Configuration, Performance Monitoring. and Active Directory Services to manage users’ accounts and their access policy. • File Server configuration and managing user-level permission, document management, file repository, file-sharing or files, and folders collaboration.• Installation of VMware Esxi and vSphare client to manage the multiple windows/Linux host. Manage clone, template, and snapshots. Migrate host from template and backup.• Seeking the knowledge of Cloud Computer Technologies, About S3 Storage, EC2, AWS Lambda, and AWS IAM installation and configuration.• Used Veeam Backup and replica tool to add Repository and schedule the incremental and full backup process. Add VM host and cluster for backup or replication.• Ten years of experience in providing support for Windows and Linux operating systems platforms. Managed large numbers of enterprise users in the Travel and hospitality industry.• Experienced as a single point of contact support person and managed internal/external customers. Regular share daily/weekly/monthly reports and analyses with seniors.• Having a good sound of knowledge for contact center Enterprise Communication (AMEYO), managing user creation/ In-house CRM, and multiple dialing channels like PRI line and GSM Gateway (Dinstar) and managing SIM configuration.• Manage Application deployment with BigFix tool for windows platform and Mobile Iron for Android devices that are placed in remote locations.• Monitoring endpoints for threats and malicious attacks with Sentinel one antivirus and Observing network and browser security with Zscaler with the collaboration of the corporate team.• Appreciated in managing CCTV centralized server to add NVR/Camera in multiple groups and assigned roles to respective users.• Managing Team of 6 Engineers/ IT Service Desk / End-user support for hardware, software, and Windows operating systems. Maintaining network. Maintaining user-profiles and security standards.

Listed skills include Team Management, Technical Support, Computer Hardware, Computer Networking, and 15 others.