Sumit Kumar Dubey Email & Phone Number

Bengaluru, Karnataka, India

Hyderabad, Telangana, India

o Monitor, manage, and control the production environment for RP Ops.o Communicates effectively with peer RTAs, Workforce and Ops leaders to drive priorities.o Works as SME, guide RTA to drive daily performance call for business status, reports and metrics, reviewing them daily for trends and potential problems at a global level.o Work with Ops team to design and agree service protection strategies, ensuring buy in and commitment at all levels allowing the Real Time team to support customer experience at all times.o Monitor and react to SL alerts by managing and performing recovery actions to ensure high level of service delivery at a global scale. Ensure SLs are met to provide consistent service to customers.o Launched Multiple process improvement methodologies like Stargate, WIP etco Provide real-time escalation, recovery, and restore capabilities for any failure of service; notify any major issues to Capacity Planning, Ops and Workforce leaders ensuring the right people know of the incident at the right time.o Chair regular meeting with Operations Managers to review performance, forecast accuracy and productivity and to devise action plan as necessary for the current day/week. Identifying the reasons for failure of any SLA and support Ops with OT requirements by ensuring a process is implemented and followed.

Hyderabad Area, India

o Real time Analyst make sure business objectives are attained by optimizing human resources. Duties include monitoring staff attendance, writing and delivering reports, staff coverage, schedule adherence, managing incidents.o Monitoring service level agreements and meeting targets goals.o Responsible for SIM reporting on weekly basis wr.t various parameters like category level SLA, Open Vs resolved SIMs, weekly SLA and many more. o Responsible for maintaining on call structure for entire RTM team and streamlined the entire process globally to reduces work duplication and redefine core responsibility of an RTA.o Involved in multiple SOPs creating process like Volume spike, Handover process, SIM reporting, On call process, and Incident report.o Worked with Process owners and global leaders on a day to day basis to understand and work for aligned goals.o Responsible for handling and creating solutions for regular daily issues w.r.t tools, queuing, etc and working and resolving issue using various business interactive tools for better visual and analytical efficiency.

Hyderabad Area, India

o Keep a close watch on the accounts queued for Compromise and take appropriate action to mitigate Risk and Bad Debt.o Worked as a team auditor for checking team defects and publish the results on weekly basis.o Provided actionable feedback on regular basis along with the areas of improvement.o Contributing to SOP updates.o To Initiate Projects for Saving Bad Debts and Automation.o Close watch to the updated Newsflash for right action every time.o Work closely in team bonding activities.o Understanding the team trend in different metrics and work on it for driving the team towards results.

Pune, Maharashtra, India

o Primarily responsible for Procuring Raw materials which included Price negotiation, Transportation, Payment terms and Return conditions.o Focused on handling Manufacturing conditions, labor management, Costing, and handling end customers.o Responsible for making sure demand and supply matches by working closely with vendors and suppliers.o Worked on pricing strategies to acquire more vendors for business growth.

Pune Area, India

o Catering to equity market by analyzing patterns, intraday trading, learning and implementing market patterns.o Actively worked with high Portfolio customers and also provided daily insights on stock trends and assisted on intraday trading.o ICICI conducted weekly paid seminars for educating customers on standard operating procedures, buy in and sell out conditions depending on various market parameters. o Responsible for selling debt instruments like FD, Insurance etc

Master Of Business Administration (Mba), Marketing/Marketing Management, General, 1St

Activities and Societies: participation in college fests, attended career development program,

Bhm, Hotel/Motel Administration/Management, 1St

Activities and Societies: Camping, debate, social activities

Higher Secondary, Computer Science, 1St

Activities and Societies: Debate, News, Games