Ceo
CurrentFUNCTIONALA. Project / Delivery Management ----Planning for project activities involving Scoping, Estimation, Tracking, Delivery Management & Post Implementation support.----Implementing project plans within preset budgets and deadlines.----Monitoring offshore Delivery Management for technical deliverables of concurrent projects.----Overseeing team for mentoring, deployment, and development.B. Relationship / Account Management----Serving as Single Point of Contact / interface for supporting Client.----Providing pre-sales support to the sales team and giving product demonstration and presentations.----Administering H/W, software and manpower requirement, obtaining final UAT before kick off and maintaining MIS for all phases and reporting project progress to the client.----Meeting deadlines and TAT without compromising quality norms and adhering to SLA.----Understanding and coordinating client’s needs / enhancements, customization, software-related issue of clients to provide solutions in adherence to delivery schedules.C. SDLC Planning & Management----Directing software development activities for Business Process Mapping of the client and identifying core / critical system / processes and priorities.----Managing technical teams of Project Managers, Solution Architects, Support & Testing Engineers.----Providing onsite as well as offshore support through central help desk support models with clarifications on specific applications of the system.----Developing, implementing and providing support for business application software for clients.----Achieving customer satisfaction by ensuring service quality norms and building the brand image by exceeding customer expectations.----Supervising Software Testing Operations involving development of Test Plans/ Cases, Test Bed etc.
