Sumit Kumar Panda Email & Phone Number

Hyderabad, IN

Hyderabad, Telangana, India

• Ensuring that service delivery standards are maintained by managing and directing the activities of a team of 16 Engineers to provide prompt service to customers spread over 5 states in India.
• Generating Service Revenue by capturing new and maintaining the existing AMC/CMC, sale of consumables and accessories and out of warranty repairs and achieve the set targets.
• Managing relationship and establish rapport with key customers to develop customercentric revenue model.
• … Show more Ensuring that service delivery standards are maintained by managing and directing the activities of a team of 16 Engineers to provide prompt service to customers spread over 5 states in India.
• Leading, Developing and Monitoring the team in all aspects of customer handling, business generation and being compliant with the company norms in providing service to the customer. Setting up team’s KRAs and.
• Maintaining High Customer Satisfaction Index and TAT for Service operations.

Hyderabad

• Ensuring that service delivery standards are maintained with a team of 7 Engineers to provide service solution to customers spread over Andhra Pradesh, Telangana and Odisha.
• Generating Service Revenue by providing cost and time effective service solution and creating Recurring Service Contracts AMC/CMC and maintaining them.
• Focus and consumable and accessories sale and out of warranty repairs and achieve the set targets.
• Understanding Customer behaviour and establishing… Show more
• Understanding Customer behaviour and establishing relations with Customers for long Term Success model.
• Leading, Developing and Monitoring the team in all aspects of customer handling, business generation. Cross Functional Support for Installation, Demo installation, Demonstration.

Mumbai, Maharashtra, India

• Develop and lead the roadmap for Conmed India Technical Services Operations capacities (organization, processes & Tools) to enable business growth and customer satisfaction.
• To ensure achievement of forecasted P&L and to maximise the contribution to the overall India operation. Actively seek and initiate efficiencies and operational process improvements to control costs and create savings.
• Launched Door-2-Door Service for Direct To Customer interaction like Fortis… Show more
• Launched Door-2-Door Service for Direct To Customer interaction like Fortis Hospital, Gurgaon,Fortis Escorts Okhla,Max Cure Hospital Hyderbad,GHPL Medanta,Tata Memorial Hospital Mumbai and many more solving the issue.
• Progressively improving Customer Sales and Service bandwidth.
• Maintain and improve customer satisfaction levels, utilising survey results and otherfeedback to monitor performance and identify ways of increasing satisfaction. Ensure all complaints/commendations are appropriately.

New Delhi Area, India

• Identify repair opportunities and work closely with service sales department.
• Responsible for service, repair, and maintenance equipment Orthopaedic, Arthroscopy, Laparoscopy, Cardiology, ENT, Spine and Neuro Powered systems, Advanced visualization, Advanced Surgical.Diagnose and repair.
• Conduct regular safety walks and inspections.
• Test and calibrate the equipment’s on integrated level using various… Show more
• Test and calibrate the equipment’s on integrated level using various computerprograms, Gaudian safety analyzer, Hypot tester, Ground bond, Magtrol dyne,stroboscope, Digital Multimeter, precision thermometer, waveform.
• Answer phone calls and emails on various technical issues from clients.

Bachelor’S Degree, Electrical And Electronics Engineering, A+

Associate’S Degree, Programmable Logic Control Industrial Automation, A

High School, Science