Sumit Kumar Samal Email & Phone Number

Cuttack, Od, In

Mumbai Area, India

Involved in providing consultancy on tenders and Project / Program Planning, Execution and Management, in tune with the core business objectives.➢ Heading Project Management profile & Single Point of Contact (SPOC) for Automation & Software development Projects.➢ Implemented processes as per PMI guidelines, leading to completion of projects 30% ahead of schedule.➢ Conducted scrum events with respective stakeholders, leading to 30% improvement in team communication and productivity.➢ Implementation of project plans within pre-set budgets and deadlines.➢ Efficiently planned and executed the projects resulting in a 25% higher revenue for the month compared to the forecast projected by management.➢ Initiated effective cost tracking throughout the project lifecycle resulting in 10% improvement in estimated profit. ➢ Managed a team of 16 State Leads, ensuring successful completion of various projects & on-time payment collection. ➢ Executed BPCL SOR Project worth INR 16 Cr. well ahead of schedule with 0% penalty from customer. ➢ Successfully completed the HPCL Phase 12 & Phase 13 Project worth 90 Cr. INR ahead of time with 0% penalty from the customer.➢ Spearheaded the Digital Transformation initiatives with BPCL, leading to the successful development and implementation of prestigious Advance Loyalty Program & Ufill worth INR 15 Cr. for 2500 outlets.➢ Implemented various process improvements in the organization, resulting in 30% improvement in project completion pace & quality.➢ Identified the potential risks and hazards and devised mitigation processes, thereby helping the organizational productivity by 30%.➢ Planning various activities involving planning of resources, project expenses etc.➢ Interfacing with clients for devising strategies for implementing channel management solutions in the Pan India.➢ Providing advisory solutions to client’s countries entailing estimation, requirement gathering & delivery management.Highlights:

Mumbai Area, India

Responsibilities: - Retail pump maintenance solution is aimed at enhancing the efficiency of retail outlet operations and facilitating the management of retail networks. Midco, as the name suggests, provides a focused and unified view of the entire retailing activity. It helps you build a two-pronged strategy by simultaneously focus on forecourt operations and aims at enriching the transaction experience of the customers. Midco with its reliable dispensers enables oil companies to maximize return on investments that are made in automated systems. Effectively managed the complete project including bidding, design, scheduling, purchasing, subcontracting, and customer service. Efficiently performed the tasks of conducting training for new employees to achieve performance standards. Assigned the tasks of generating proprietary documents like Standard Operating Procedures, System Manuals, and business plan. Attended client meetings, with follow-up plan through Minutes of Meetings and follow up with field staff across Northern region and customer to get the assigned task completed within given time frame. Requirement Gathering from Customer, Work with Business Group for incorporating new feature/functionality in product and doing Product demo to customer. Played an active role in tender submission to clients for reviewing tender document and proposing clarification or derivations if required to customer. Preparing Business proposal, quotations to be submitted directly to Client. Handled logistics and managed various vendors for price negotiation / delivery of hardware on time for roll out of project across region. Responsible for Execution Midco Pumps is India Manufacturing Company in making Dispensing units for gasoline products, MS, HSD, CNG & LPG for enhancing the efficiency of retail outlet operations and providing after sales support across India to its valuable customer on

Bhubaneshwar Area, India

 Supported customers with basic technical support for current and past software releases. The job responsibility includes management of resources & regular interaction with the customers. Additional Job responsibilities include: As a team leader prime responsibility is to handle the team of 16 engineers to provide technical support on site to the customers and service engineers. Allocations of calls to engineers & continual follow up till rectification. To monitor rectification of the job within specified SLA. (Service Level Agreement). To ensure continual improvement in corporate objective. Seeking prior approvals from customers for the job. Re-locating the engineers as & when required. Re-locating of spare parts as per the requirement Assisted clients with general support for hardware, peripherals, network connections, and external software. Software Troubleshooting & Problem Solving Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support

Cuttack, Orissa, India

The job responsibility includes maintenance and servicing of gasoline dispensers. Spearheaded efforts across, Installation, Commissioning and Automation of (MIDCO) Electronic Dispensers in different RO’s ofIndian Oil Company. Escalated technical issues and assuring customer satisfaction and branding of MIDCO among the customers and Customer Retention was achieved. Provided support to the customers and resolved all malfunctions that occurred in the product. Managed all emergency calls and visited the site and resolved all problems. Handling and doing preventive maintenance for Dispensing systems. Application support (whenever required). Ensuring competition of all long-pending issues. Providing training to customers at SiteInstallation & Commissioning of New Du at Ro and provide technical features of product and give the user function to customer. Provided support to the customers and resolved all malfunctions that occurred in the product. Managed all emergency calls and visited the site and resolved all problems. Handling and doing preventive maintenance for Dispensing systems. Application support (whenever required). Ensuring competition of all long pending issue. Providing trainings to customers at Site.

Orissa

Oversaw, maintained, and conducted troubleshooting methods with regards to issues in customer local areaNetworks Performed preventative maintenance in accordance with department policiesInstalled applications software on the networks Maintained customer network documentationCreated and maintained customers’ directory structures, security rights and printer configurations.Discussed software applications with customers to determine level of satisfaction and/or the need to modifySoftware. Configuring system through CMS data & push automatically to HPCL ,BPCL,IOCL server . Configuring of Router to connect the Internet. Configuring Printer In FCC for printing of Data. Configuring of ATG system through Orpak software . Configuring of UPS alaram system through Orpak Software. Handling devices such as Desktop computers, Laptop, printers. Network devices I.e. switch, router  Responsible for installation & troubleshooting operating system, software installations such as MS OFFICE, specific software as per company policy, antivirus software and management of IP address, installation and troubleshooting of PC and printers  Accountable for the maintenance of IT equipment for smooth operations and the downtime of equipment Addressing queries regarding the System / Software & extending onsite support to the clients including maintenance of hardware/software support  Designing backup strategy, ensuring scheduled / unscheduled backups as per the backup plan.

Cuttack Area, India

 Attending complaints & rectify the issue and inform to state Office. Attending Warr/Amc breakdown as per customer requirement. Attending Amc of Iocl DUS as per schedule on monthly basis. Attending Amc of Hpcl DUS as per schedule on monthly basis.

Cuttack Area, India

 Working As a data entry officer  Daily basis collects all data and put in Computer System. Working in Ms office (Excel, PowerPoint & Adobe PageMaker)

Cuttack, Orissa, India

I am working as a Data entry Operator in soft-ed computer education.