Customer Engagement: Manage customer relationships to drive satisfaction and growth across North American accounts.Product Delivery: Oversee the delivery of Skyhigh Cloud Security Solutions, including CASB, SWG, and ZTNA.Onboarding & Retention: Lead onboarding processes, enhance customer retention, manage renewals, and boost product adoption.Professional Services Leadership: Direct Business Consultants to achieve professional services revenue targets and optimize consultant utilization.Revenue Management: Forecast and manage revenue for the Professional Services team across US, Europe, APAC, and EMEA regions in the enterprise market.Reporting & Analytics: Implement new reporting systems to track key metrics, distinguishing between billable and non-billable activities.Sales Collaboration: Assist sales and account teams in achieving revenue growth through effective product delivery and operational strategies.

• Senior Project Lead overseeing the core ADP Time and Attendance application. • Facilitated an Early Adopter Program (EAP) involving 5,000 clients.• Representative of India PMO in Release Management and execution of Change Orders, ensuring smooth transitions and adherence to protocols.• Orchestrated the migration of over 6,000 clients within a calendar year through effective planning and coordination across multiple teams including CMS, DB, PE, and SBS.• Conducted Operational Plan reviews across various Dev/DB/QA/PE teams, ensuring alignment and optimization of processes.• Lead for Learning and Development (L&D) initiatives for entire Major accounts, reporting directly to the VP of R&D India.

• Managed CipherCloud for Salesforce Professional Services Program for deploying the most complex of CipherCloud’s Product lines - CipherCloud for Salesforce and ServiceNow for Fortune 500 customers. • Worked as a Project Manager for 25 customers, managing resources, and planning deliverables around customer tasks, timelines and customer communications.• Built the Professional Services Team at Hyderabad from the ground up, eventually creating multiple independent verticals spanning Support, Operations and Consulting.• Established operational processes and Deployment Best Practices where none existed.• Developed a rigorous onboarding program for new hires that was replicated at all other Offices of the Company.

• Implemented award-winning Roaming solution product "One Network" in Africa and the Middle East for prestigious clients such as Airtel, Tigo, Mobinil, CellC, Globacom, and GoMobile.• Fulfilled the role of Service Delivery Manager for the deployment of Roaming Hub at GoMobile in Malta, involving coordinated efforts between the European operator and Motorola• Successfully completed remote product deployments at Jawaal and Zain, pioneering best practices that maintained high client satisfaction levels.