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Sumit M. Email & Phone Number

Vice President Customer Experience at Paytm
Location: Bengaluru, Karnataka, India 7 work roles 2 schools
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Role
Vice President Customer Experience
Location
Bengaluru, Karnataka, India
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Who is Sumit M.? Overview

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Sumit M. is listed as Vice President Customer Experience at Paytm, a with 9798 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Sumit M..

Sumit M. previously worked as Vice President Customer Service at Paytm and Head -Customer Service at Lava International Limited. Sumit M. studied at Be Electronics.

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Paytm

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Profile bio

About Sumit M.

B.E (Electronics) with 21.0 years experience in, Shared Services, FMCG , Consulting , Telecom and Healthcare segment to drive Process simplification and establishing the culture of doing things right at first go. My Strengths Includes: Thought leadership , driving business process management , Customer centricity , Lean thinker; High learning agility, Deliver results in uncertain condition across the globe.Have been in the top performer bracket with all the domains / Org i have worked across. Versatile and Flexible professional

Current workplace

Sumit M.'s current company

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Paytm
Paytm
Vice President Customer Experience
noida, uttar pradesh, india
Website
Employees
9798
AeroLeads page
7 roles

Sumit M. work experience

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Vice President Customer Experience

Bengaluru, Ka, In

Vice President Customer Service

Head Continuous Improvement

Bangalore

Driving leadership and direction to the CBS Center teams to execute on the global Lean Six Sigma strategy and tools to improve process efficiency and eliminate defects in day to day operations.Operationalizing the performance management matrices to drive the culture of measurement andHealth of CBSDesigning the Game Plan for Success for CI function and replicating in 5 global centers. Design , Build , Test and Deployed the Idea 2 Value Gamification Tool on SFDC Platform (cloud based solution) for Project lifecycle management globally leading to value generation Driving Change Management through building Lean Culture by driving Process Standardization

Jun 2015 - Jun 2016

Simplification Leader At Ge Healthcare

Bangalore

• Order to Cash Simplification: Improving speed of doing business through simplified processes as well as effective controls to transform into a customer friendly company• Revenue Linearity: Across GE Healthcare (order management, fulfillment as well as collections) in order to optimize working capital and improve profitability.• Change Management : Inculcate Lean Six Sigma culture by implementing a structured training, coaching and mentoring program across India and Asia-Pacific region• Fast work : Driving new product launch in high uncertainty market condition. • HR Process Simplification – Onboarding Process , Employee Letter Automation, One HR COE, KRA Measurement System , Employee Engagement • Apttus Deployment – Cloud Based Solution for driving CPQ effectiveness for Sales team

Jul 2013 - May 2015

Head Oe - Gujarat

Ahmedabad Area, India

• Circle Strategy Alignment: Alignment and Deployment of Circle Level strategy with circle pain areas for identification of core Functional Six Sigma projects by using QFD• Black Belt and Green Belt Projects: Monitor the performance and provide the statistical and cross functional support for the successful launch and completion of the identified projects at circle and national level.• Monitoring and Improving Baseline Sigma Score: Monitor the Baseline Sigma for the nationally identified CTQ’s and drives the relevant functionaries for continuous improvement.• Audit and Compliance: Facilitate the Audits (process level) and getting the identified gaps filled thru CAPA, Change Management, dashboards and internal audits.• CSMM Deployment: Deploy efficient synergies in driving the RCA on the CSMM pain areas thru FMEA and customer history based analysis.• Knowledge Management: Identifying the key activities which have helped in achieving success and showcase it thru Best Practice. Enhancing the functional efficiency and performance via replicating the Best Practices across circles.• Training & Development: Spreading the Six Sigma culture by imparting Lean Six Sigma Training to the eligible employees.• Process Designing and Process Stabilization: Facilitation in designing the new processes and stabilizing till maturity and change the processes accordingly.Leading Innovation: Taking a lead in change culture and creating innovation for process improvement and circle performance enhancement thru Functional Projects

Sep 2009 - Jul 2013

Symphony Marketing Solutions

Bangalore

Certified Lean Six Sigma Black Belt leading a Process re-engineering team. Mentoring Black Belt, Green Belt and Lean projects across geographic locations & business Functions. Involved in Project Coordination, Process development and Product Implementation. Working with Virtual teams to carry out Project’s.  Conducted Six Sigma training and knowledge drives across division of 80 members.

Jan 2008 - Sep 2009
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Colleagues at Paytm

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2 education records

Sumit M. education

Education record

Be Electronics

Bachelor Of Engineering (Be), Electrical, Electronics And Communications Engineering

Nirmala Convent
FAQ

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What company does Sumit M. work for?

Sumit M. works for Paytm.

What is Sumit M.'s role at Paytm?

Sumit M. is listed as Vice President Customer Experience at Paytm.

Where is Sumit M. based?

Sumit M. is based in Bengaluru, Karnataka, India while working with Paytm.

What companies has Sumit M. worked for?

Sumit M. has worked for Paytm, Lava International Limited, Cargill, Ge Healthcare, and Bharti Airtel Limited.

Who are Sumit M.'s colleagues at Paytm?

Sumit M.'s colleagues at Paytm include Pankaj Jha, Tinku Kamboj, Jakir Hussain, Mohammed Hanifa, and Sandeep Na.

How can I contact Sumit M.?

You can use AeroLeads to view verified contact signals for Sumit M. at Paytm, including work email, phone, and LinkedIn data when available.

What schools did Sumit M. attend?

Sumit M. studied at Be Electronics.

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