I excel in building and leading high-performing teams, managing external vendor relationships, and optimizing ITSM processes using tools like ServiceNow and Jira. I am adept at budget management, ensuring efficient resource utilization, and harnessing machine learning to address complex business challenges and maximize data value.

Ensured platform availability for critical digital applications by implementing a range of proactive strategies, including1. Capacity Planning: Predicted future resource needs to avoid overloading and ensure the system can handle peak loads.2. Hyper-Care: Offered intensive support during critical periods or significant changes to minimize disruptions.3. Change Impact Analysis: Assessed how changes affect the system to prevent unexpected issues.4. Metric Examination: Regularly reviewed performance metrics to identify and address potential issues before they impact availability.5. Reserve Capacity Management: Maintained additional resources to handle unexpected spikes in demand or system failures.6. Application Performance Monitoring: Continuously tracked application performance to detect and resolve issues promptly.