Successfully led the strategic transition of Ummeed’s Office Productivity Suite from Google to Microsoft 365, ensuring a seamless and efficient migration. This high-stakes project required overcoming complex technical challenges while engaging extensively with the entire operational team. I played a key role in addressing their concerns, conducting training sessions, and developing comprehensive training manuals to ensure smooth adoption of the new platform.Additionally, I spearheaded the streamlining of Ummeed’s asset management systems by implementing advanced automated tools. I oversaw the IT team’s work, mentoring and empowering team members to take on greater responsibilities. I also collaborated closely with the Clinic and Training Management teams to upgrade and enhance their IT infrastructure, driving operational excellence.

• Planning, coordinating and supervising technology changes; providing technical support to resolve IT issues• Collaborating with all departments to conduct analysis, investigation & diagnosis of root cause of problems; updating metrics for service performance and ensuring internal customer satisfaction on a regular basis• Conceptualizing & implementing solutions/ policies to meet or exceed functional, & operational performance, analytical and security requirements while minimizing technical risks in implementation• Ensuring adherence to all IT compliance including IT Policies as well as legal compliances• Formulating the budgets for IT requirements, planning, designing & implementing services and identifying the procurement requirements of the capital goods required• Evaluating and recommending new products, services and technologies for operational excellence• Conducting regular training sessions for Operational department team members• Ascertaining adequate and up-to-date service contracts for all the services by identifying potential vendors• Documenting all IT tasks to ensure standardisation and managing the development of utilities & databases for various departments using MS Access• Conducting regular IT Security Audits through external parties and Corporate IT Team• Organizing disaster recovery drills and regular backup restoration exercises