Primary on-call engineer for escalations and customer point of contact.• Maintaining github repository for deployments and achieve sustainable environment.• All changes and issues are ticketed in Jira for assignment and tracking.• Actively using Splunk/Grafana/Pingdom/ELK to gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.• Using rundeck and control-next tools for job trigger.• Troubleshoot high load,CPU,memory,disk usage using splunk.• Application deployment on production and non-production environment by following release and change management process.• Setup new deployment from scratch to host customer/applications with• Track down defects and come up with innovative solutions to improve reliability and availability.• Work with product engineering team to resolve trouble tickets, developing and running scripts, and troubleshooting services in a hosted environment.

• Installing, Configured and management in Ansible Centralized Server and creating the playbooks to support various application server. • Automated configuration management and deployments using Ansible playbooks and Yaml for resource declaration. and creating roles and updating Playbooks to provision servers by using Ansible User and Group Management, Managing Permissions. • Maintained Git workflows for version control and source code management. • Write terraform scripts from scratch for building Dev, Staging, Prod and DR environments.• Provisioned servers and deployed features using Terraform and Ansible. • Identify engineering defects in the existing code base and constantly improve the code quality.• Hands-on knowledge of docker containerization platform. • Jenkins integration with Git ,docker and ansible. • Ability to manage servers using System Manager (SSM) for patch management and troubleshooting of servers.• Setup VPC environment and maintain backup strategy.• Ability to estimate usage costs and experience in monitoring and auditing systems using cloudwatch and cloudtrail.• Create/Managing buckets on S3 (CLI) and store logs backup.• Creating/Managing AMI/Snapshots/Volumes, Upgrade/downgrade AWS resources (CPU, Memory, EBS)

Roles & Responsibilities:(Public Cloud support)• Setup and attached EBS volumes to Ec2 instances.• Setup and managed security groups, VPC specific to environment.• Setup and configured EIP to EC2 instances.• Worked as a part of AWS build team.• Build and release Ec2 instances Amazon Linux, Redhat and Windows for POC, Development and Production environment.• Created AMI images of critical ec2 instances as backup.• Monitored and worked on alerts send by athena on various issues related to server availability, disk issues, CPU, memory, EBS,RDS,NACL, etc.• Configured and reports related to Cloud watch alerts.• Worked on tickets assigned by the customer and helpdesk.• Utilize EBS to store persistent data and mitigate failure by using snapshots.• Raising of RFC and SR and coordination with technical teams to get it resolved.• Launching and configuring of Amazon EC2(AWS) Cloud Servers using AMI's (Linux/Windows) and configuring the servers as per request.• Configured and managing security groups and VPC.• Fetching reports from AWS config and Trusted advisor.• Effective Cost Calculation using AWS Calculator.• Production support on 24*7 basis• Encryption of EBS volumes.• Work on tags remediation activity.• Manually get the server details onboarded and offboarded to\from RoD.

Roles & Responsibilities:(ITIL event and incident management)• Handles Incidents and User Service Requests and coordinates activities for High and Critical Incidents, P1/P2 process within SLA response time.• Responsible for sending Incident notifications as per agreed process.• Continuously follow-up with support teams for relevant updates, track against SLA, and drive to resolution.• Host a call to investigation and follow-up with the technology team for more effective discussions on the problem root cause, work around & Corrective actions.• Detecting, logging, categorizing and prioritizing Incidents, Change, Problem .• First point of contact for customers and clients for initial support .• Raising of RFCs and coordination with technical teams to get it reviewed• Monitored alarms and events related to operating system, and application performance of the computing infrastructure.• Prepare tools and incidents report sent to clients for audits.• Working as Shift Lead Giving reverse KT and rendering support to train the new team members.