Having 14+ years of IT experience on Production Support ,Application Support and release management.Devops, ITIL Certified.•Responsible for Credit risk Chain release process. Response to fix-on-fail production support issues escalated from users (FO and non-FO) Teams through Mail and Voice Calls, following ITIL procedures for Process Compliance.Certified Scrum Master• Involve in Incident/Problem management in order to fix problem, recommend improvement and prevent from future occurrence.• Ensure consistency and transparency as well as security and validity of security level analytics and to evaluate the exposure of risks involved in it.• Working closely with the application support teams and other operations support areas to resolve escalated issues.• Analyzed data received to ensure that quality standards were met always.• Preparing and documenting variance, monthly reports and KPI reports• Preparing functional documentation for training as well as defining functional processes and procedures.• Ensure daily batches run as per defined process and liaise with Development and BO team if required.• Analysis and validation of data/processes to arrive at expected result as per business rules.• Coordinated with other teams and team members to follow up and close production related issues. Providing training to the end users of the applications.• Monitor weekend infrastructure, releases and perform sanity, daily and monthly checks.• Involve in Disaster recovery and BCP tests.• Participated in User survey meeting regularly for application and Support quality.• Involved in Resilience test, Resource management,IT risk management-Security, Vulnerability, Obsolescence.