Sumit Modi Email & Phone Number

Montreal, Canada Area

● Reporting to the Manager, Customer Care Operations.● Provide a superior and consistent customer service/technical support experience with every interaction.● Actively listen to customers, empathize to their situation and offer the appropriate product & service solutions to meet their needs.● Meet and exceed departmental and individual performance targets and metrics (KPI’s).● Ensure proper and timely recording of all customer interactions in CRM.● Follow all company guideline and policies required in the customer service representative role.● Upsell/cross-sell Brother’s products & services.● Engage in customer retention and satisfaction tactics.● Online Live Chat specialist.● Make outbound escalation calls.● Handle inbound dispatch/sales B2C calls.● Achievements - Top Brother Care Loyalty sales and best statistics November 2017 – Present

Montreal, Canada Area

● Shipping orders using different couriers and services with a system on the computer● Lead a team of employees on various tasks.● Face to Face Customer Service● Order picking and packing daily● Unloading containers of merchandise● Handling boxes of merchandise throughout the warehouse which involves lifting up to 100 pounds. ● Data Entry● Achievements: - Acting manager when covering vacations and sick days

Montreal, Canada Area

 Inbound/Outbound Call Center Answer e-mails from customers Order picking and packing daily Receiving packages/shipments

Outbound/Inbound call centre -Called potential clients to offer them long distance rates and packages

Assembling electronic modules with spring and lock support, test andpacking electronic modules -Customer service over telephone

Certificate, Software Quality Assurance

Education record

Education record

Education record