Sumit More, Csm®,Cspo® Email & Phone Number

Dallas, Texas, United States

Connecticut, United States

• Drove initiatives to improve campus technology infrastructure; improved service delivery by employing tools such as JIRA, and Confluence, reducing IT support response time by 20%.
• Optimized support workflows on HelpSpot, resulting in greater user satisfaction and productivity

United States

• Drafted comprehensive project documentation: Project Plan, Project Charter, RACI Matrix, Gantt Chart, list of deliverables, cost estimates, and schedule summary ensuring clear communication of objectives and timelines.
• Outlined robust risk and work breakdown structure, with an estimation of story points.
• Enabled timely risk mitigation for potential risks and issues.
• Achieved a remarkable 15% faster turnaround time than initially projected.

Mumbai, Maharashtra, India

• Engaged in stakeholder collaboration for requirement gathering; assisted Product Owners in crafting product roadmaps and refining backlogs, resulting in a 20% reduction in backlog refinement time.
• Developed project plans, charters, and resource strategies; addressed risks and obstacles while facilitating impediment removal, leading to a 10% decrease in project timeline delays.
• Monitored project milestones, interdependencies, and financial estimates; facilitated Program Increment (PI) planning and disseminated progress reports to both teams and clients.
• Contributed to independent healthcare projects centered on EHR and Epic integration.
• Fostered transparent communication with stakeholders and mentored the team on Scrum Methodologies.
• Optimized resource allocation for development teams, resulting in a 15% increase in productivity.

Pune, Maharashtra, India

• Managed valuable projects at Fiserv, leveraging JIRA, Confluence, and SharePoint, resulting in a 20% increase in visibility across strategy, timetable, and communication.
• Spearheaded projects in pricing and billing, disbursement services for healthcare providers, Point of Sale enhancements, and data migration.
• Conducted daily standups, sprint demos, sprint planning, reviews, and retrospectives for Merchant Acquiring projects exceeding $1M in cost, ensuring alignment with project objectives and deadlines.
• Oversaw Loyalty programs, focusing on performance metrics; documented all project phases, including UAT and production, resulting in a 25% increase in program efficiency.
• Constructed Statement of Work (SOW) and coordinated with accountable parties on backlog prioritization, leading to a 30% reduction in project backlog.
• Oversaw continuous improvement initiatives, resulting in a 20% increase in project efficiency and stakeholder satisfaction.

Pune, Maharashtra, India

• Spearheaded process improvement initiatives to streamline operations and enhance efficiency, resulting in a 15% increase in overall productivity.
• Managed cards products and healthcare products such as a telemedicine platform and a clinical decision support system.
• Drove incremental development of payment products, leading to a notable 25% decrease in post-launch issues.
• Excelled in breaking down complex features into manageable user stories and data flow diagrams, ensuring clarity and alignment across teams, resulting in a 20% reduction in development time.
• Managed risk through diligent oversight of burndown charts and risk-adjusted backlogs, reducing project risk exposure by 30%.
• Leveraged expertise in data visualization to develop comprehensive dashboards using Power BI, improving tracking of crucial metrics and resulting in a 20% increase in data-driven decision-making accuracy.

Pune, Maharashtra, India

• Spearheaded a $400K new Merchant launch project, leading a cross-functional team of 6 individuals from inception to successful execution.
• Designed test-driven development plans and effectively resolved issues, ensuring alignment with stakeholder expectations and agreement on project scope, leading to a 15% improvement in project alignment.
• Segmented tasks into phases and created user stories, driving integration planning, production release, and deployment of projects, resulting in a 20% reduction in development time.
• Closed 95% of outstanding deliverables, significantly improving overall project completion rates, and reducing open action items by 25%.

Pune, Maharashtra, India

• Orchestrated the successful launch of a product facilitating real-time issuance of credit cards on VisionPLUS.
• Ensured the maintenance of compliance applications, aligning with Visa and Mastercard mandates, driving a commendable 15% increase in audit scores.
• Innovated solutions such as implementing green screens for the Loan Add feature, slashing manual processing time by 30% and fostering a more user-friendly interface.
• Led a cross-functional team in automating data reconciliation projects.
• Developed green screens for the Loan Add feature, resulting in a 30% decrease in manual processing time and improving user satisfaction.

Master Of Science - Ms, Business Analytics And Project Management

Bachelor Of Engineering - Be, Bachelor Of Electronics

Education record