Sumit Munjial Email and Phone Number

Jazeera Steel produces Tabular products & Light Structural steel. Our products exported to various countries across the Globe, Americas, Australia, Europe, UK etc. Jazeera products carry its distinct Brand image and track record of consistent Quality.

Working for the world's leading integrated steel and mining company, I led a team of Customer Service Representatives, championing performance excellence and fostering business growth by focusing on client satisfaction and retention and inspiring loyalty. I coordinated between Customer Service, Production Planning, Shipping, Sales and Marketing, and Operations to ascertain that all processes run smoothly. I also contributed to new product development, working in tandem with Sales and Marketing teams. Standing at the helm of domestic and overseas production planning, I determined production requirements, monitored status, and ensured timely delivery of all orders.Over my tenure, I have:► Orchestrated a seamless transition of Customer Service from the USA to Canada, hiring and training a new team of five Customer Service Representatives within three months with no loss of business.► Bridged the communication gap between Operations and Production Planning, improving the efficiency of shipments and ensuring timely order delivery by initiating daily calls and weekly meetings to keep the two functions on the same page.► Unfailingly hit monthly sales and service targets by reviewing all goals in advance together with the team and identifying the resources needed to achieve each target.► Fixed a number of production issues by pinpointing the bottlenecks and adjusting schedules to eliminate delays and barriers.► By providing twice-annual performance evaluations and ongoing feedback to staff, setting goals and coaching them in line with their current development needs, I’ve strengthened the Customer Service function and boosted client satisfaction.► Streamlined manufacturing processes through developing comprehensive production plans based on plant capacity, production specifications, order release, budget and timelines.► Curbed costs by closely monitoring and controlling inventory while working in partnership with Marketing, Operations and Finance.

Working for ArcelorMittal in Dubai, I spearheaded steel product sales, strategizing to reach and exceed the half a million ton target and grow the company’s market share in the Middle East. I focused on cultivating strong, sustainable relationships with customers through regular status meetings and site visits. By working in tandem with stakeholders in group mills, back office, and my own team, I ensured effective implementation of order processes and streamlined cooperation within the group.My accomplishments in this position included:► Boosting monthly sales by 50% (from $800K to $1.2M) along with expanding product distribution and market share by identifying key accounts and strengthening relationships with them through offering stability in long-term pricing and regular volumes.► Bringing several new high-ROI products to market by analyzing customer needs and partnering with R&D to transform client requirements into viable offerings.► Effectively managing a portfolio of high-profile accounts averaging $25-30M per transaction, aligning resources to surpass client expectations and increase revenues.► Demonstrating highest sales numbers in the region for three consecutive years.

After joining this leading conglomerate that specializes in prospecting, mining, sourcing, processing and delivering minerals and metals to top players in oil drilling, ceramic, glass, construction, energy and fertilizer fields, I took charge of business growth in my territory. I proactively developed leads, aiming to establish and maintain customer relationships and continuously expand the client base. I conceived, pitched and implemented sleek sales strategies, managing everything from planning and promotions to pricing and budgeting. To maximize the returns on my initiatives and provide potential and existing customers with products and solutions best suited to their needs, I liaised and collaborated with other business functions, actively participating in sales meetings, events, and presentations.The highlights of my career here include:► Consistently meeting or exceeding yearly volume and margin targets through actively expanding the industrial minerals sales network across the region and bringing new clients on board every year.► Increasing sales volume by 20% by leveraging strategic market analysis techniques and over-delivering on client expectations.► Maximizing cost benefit to customers by partnering with Logistics to offer competitive freight rates and guarantee on-time delivery of goods.► Progressing from Customer Service Representative to Senior Sales Executive in less than two years with the company.

In this role, I leveraged my knowledge of marketing and account management to spearhead brand building and promotion initiatives for my clients. I proactively sought out new prospects and leads and turned them into loyal customers and long-term sponsors, capturing business opportunities for all the parties involved. I planned and executed trade shows, outdoor exhibitions, road shows, hospitality events, promotional campaigns, and special projects, aligning resources and processes to ensure that the events go smoothly and deliver on set goals.Most notably:► As my very first assignment, I have organized and carried out a large-scale entertainment event for an Army Club, coordinating everything from venue booking to logistics, succeeding in attracting generous sponsors, and closing the event with a profit.► By devising creative promotional and brand development strategies that were closely tailored to clients’ needs and ensuring seamless execution of multiple concurrent projects within set time and budget constraints, I’ve reinforced customer relationships, inspiring loyalty and expanding Can & Able’s business.