Sumit Nandy Email & Phone Number

Mumbai, Mh, In

Middle East

Leading strategic client engagement and securing deals for a rapidly growing enterprise IT cloud managed services company specializing in customized solutions for a diverse portfolio of top-tier corporations across the Middle East. Serving as a trusted advisor to key stakeholders, including CxOs, providing expertise in IT, cloud, digital, and enterprise solutions.

Mumbai Metropolitan Region

MarketsandMarkets is one of the "Best Management Consulting firms" in the world's largest market for management consulting, solving growth problems for B2B enterprises through an AI-fueled man-machine model published by Forbes March 2023 as America's Best Management Consulting Companies.We manage client services for our global customer base. Our world-class team focuses on customer success - nurturing strategic relationships, enabling business growth and driving the evolution of our product roadmap.Led a multimillion-dollar annual revenue business across North America, Europe, APAC, and Japan, achieving growth. Managed Change Management within Client Services BU, streamlining processes and enhancing decision-making. Implemented digital transformation for operational efficiency, boosting productivity and reducing costs.Focused on driving customer success to elevate Customer Lifecycle Value, loyalty, and advocacy. Forged strong client relationships, resulting in improved retention and revenue. Collaborated across functions, providing exceptional value through tech consulting and tailored solutions.Handled customer escalations proactively, ensuring swift issue resolution. Partnered with teams for smooth execution and increased retention. Work with the partner and empower their leaders with customer-centric approaches and robust value propositions for higher retention. Trained workforce on Client Success, boosting productivity. Ensured customers maximized platform investment through high utilization. Designed dashboard offering 360-degree customer view, empowering Account Managers with analytics.

Virtual

Led a successful business managing multimillion-dollar annual revenue for the SuccessFactors Human Experience Management tool. Spearheaded global growth in India and Japan, expanding the portfolio by around 10% through strategic C-Level executive relationships. Pioneered customer success strategies, optimizing the entire lifecycle and driving product adoption.Created tailored Outcome Success Plans for key clients, outlining engagement roadmaps focused on consumption, adoption, and ROI. Achieved an impressive +36% increase in Customer Satisfaction scores via impactful C-Level engagement.As a Subject Matter Expert, simplified complex business processes to boost adoption rates and guided Partners in delivering robust HRIT solutions. Collaborated with Product Managers to refine offerings, enhancing value through scenario-based testing.Introduced Customer Accreditation series, reducing service tickets by 27% and earning "League of Customer Champions" recognition. Achieved the highest quarterly cloud sales revenue within the existing client base and received the "Business Cloud Champion – Gold Award."Led transformative initiatives to adapt to evolving market needs, serving as a proactive resolver of customer escalations, ensuring swift issue resolution. A multi-faceted leader who drove revenue, nurtured customer success, and catalyzed positive change.

Mumbai, Maharashtra, India

As an Engagement Executive, responsible for customer success and adoption of the Cloud HXM solution. I am the consistent point of contact; partnering with customers to develop and transform strategies that encourage full adoption of the application; driving on-going optimization with a high focus on customer value. The ultimate goal is to deliver a unified and outcome-focused experience making it possible for our customers to run at their best.

Mumbai Area, India

Monitored extensive projects, overseeing project plans, budgets, scope, estimates, schedules, and risks. Collaborated with CxOs and stakeholders, maintaining transparent communication on progress and issues to manage expectations. Created account engagement plans with Client Partners and delivery executives, tracking India implementation milestones.Ensured quality by reviewing Partner's design solutions and supervised the sales cycle for Consulting engagements, handling scoping and pricing. Conducted Business Process Alignment workshops for global clients, aligning HR processes with industry best practices.Led design solution workshops and implemented CSOD Performance management for notable companies in Hong Kong and the Netherlands. Supported the sales team in RFP responses, provided design inputs for custom developments, and reviewed solutions for error-free deployment.Recognized as a top performer for exceptional customer service to Indian and International clients. Proficiently prepared effort estimation models for multiple modules of the Talent Management suite. Adeptly managed complex engagements, fostering effective collaboration and ensuring high-quality outcomes.

Pune Area, India

Driving the SAP SuccessFactors solution and integration for a French Telecom Giant with a team of functional and technical consultants. Managing the overall project ensuring timely delivery of objects from functional and technical teams. Assisting the team in understanding the complex business scenarios and propose a robust solution and prepare integration strategy.

Singapore

Leading the Organizational Management data migration for a Chemical and Mining Giant in Singapore. Core responsibility was to ensure industry best practices are being implemented with minimum customization for the OM & PA modules of SAP HCM.

Mumbai Area, India

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives.

Greater Chicago Area

Manchester, United Kingdom

Pune, Maharashtra, India

Pune Area, India

International Business Machine Corporation abbreviated IBM and nicknamed “Big Blue”, is a multinational computer technology and consulting corporation headquartered in Armonk, New York, USA. The company is one of few information technology companies with a continuous history dating back to the 19th century. IBM manufactures and sells computer hardware and software, and offers infrastructure services, hosting services and consulting services.

Bengaluru Area, India

Convergys is one of the global leaders in customer management, billing and HR services, providing outsourcing, services, consulting and software solutions to leading companies around the world.

Pune Area, India

Phoebus Media is one of the emerging companies in the field of multimedia and graphics in India. They specialize in developing animated films and custom software.

Pune Area, India

Global Reach Pvt. Ltd. is one of the prestigious consulting and resource management firms in Pune, Bangalore and Hyderabad. They also specialize in training of personnel at the Senior & Middle Management levels.

Post Graduation, Information Technology

Activities and Societies: Post Graduation Completed my Post Graduation.

Bachelor'S Degree, Computer Science

Activities and Societies: Cricket Team Completed my Bachelor Degree in Computer Science.

High School, Science

Activities and Societies: Football & Cricket Team Completed my basic education.