Part of the Pre Opening Team of this 150 key Hotel located in the midst of IT hub of Pune. Procured Front Office equipment from suppliers to run the day to day operations. Planned and executed the concierge manual. Formulated Standard Operating Procedures and Standard Talk Points. Undertook site visits to various places of interest in and around the city with team members as a part of orientation. Pre trained of the new Property Management System – Opera Implementation… Show more Part of the Pre Opening Team of this 150 key Hotel located in the midst of IT hub of Pune. Procured Front Office equipment from suppliers to run the day to day operations. Planned and executed the concierge manual. Formulated Standard Operating Procedures and Standard Talk Points. Undertook site visits to various places of interest in and around the city with team members as a part of orientation. Pre trained of the new Property Management System – Opera Implementation at the unit level Key player in the selection of the team members and managers. Snagged the different areas of the Front Office department and guest areas. Formulate checklist for the various sub-sections of the department. Co-ordinate with the projects team for minor requirements for the smooth operations post opening. Identified key strengths and areas of improvement of team members and then allocating sub sections. Studied the various hotels in the city with regards to the type of clientele and the facilities. Co-ordinate with House Keeping department in terms of Room Amenities and layout. Show less

As a Front Office Manager, I am exposed to multifunctional responsibilities which include: Assumed the authority of the hotel in the absence of the General Manager. Developed & implemented the annual plan using the Tata Business Excellence Model framework, linking the department’s objectives to the unit’s overall strategy. Managed Budgets and Financial plans in co-ordination with the General Manager. Conducted site visits for important delegates of the property. Attended… Show more As a Front Office Manager, I am exposed to multifunctional responsibilities which include: Assumed the authority of the hotel in the absence of the General Manager. Developed & implemented the annual plan using the Tata Business Excellence Model framework, linking the department’s objectives to the unit’s overall strategy. Managed Budgets and Financial plans in co-ordination with the General Manager. Conducted site visits for important delegates of the property. Attended Sales Call along with the Sales Team. Conducted various training sessions for the team members, culturing them with the hotel operations. Motivated the team and improve their areas of improvement creating Action Plans. Recruited, trained and monitored the staff / team. Played an integral role in formulating duty roster for the entire team on regular basis. Worked in association with the Exec Housekeeper for effective room management. Show less