Premium Plus Support Analyst
CurrentAs a dedicated point of contact for high-priority accounts, I ensured seamless support and communication while assisting in the generation of accurate payroll export files. I played a key role in the initial setup of analytics widgets and dashboards, enhancing data visualization for clients.My responsibilities included administering Xactly Views to optimize user access and report generation, as well as managing the setup and maintenance of Xactly Incent dashboards for effective performance tracking. I developed a deep understanding of client business needs to tailor support, replicated and resolved customer service requests, and maintained a high satisfaction rate through detailed data analysis.I regularly conducted status calls and coordinated with cross-functional teams—including QA, Engineering, and Operations—to drive issue resolution and maintain application features.