➢ Email and Information security with multiple tools on daily basis and reports.➢ Incident management through SIEM & ITSM (Manage Engine, Cybernx & Security HQ)platforms.➢ Sophos and SonicWall firewall.➢ Configuration of firewall policies and identifying the issues.➢ Manage Engine endpoint, security and itsm tools.➢ Email Security policies configuration and troubleshooting.➢ Handling tickets for troubleshooting and configurations.➢ Responsible for communicating with respective OEM teams for resolutions.➢ Expertise in Sophos firewall configuration.➢ Responsible for Documentation of Point of Action and Scope of work for Implementation, Troubleshooting, Resolutions, Vulnerability and Other Activity.

➢ Implementation of Manage Engine Service Desk Plus tool (ITSM), Patch Management tool, Asset Explorer, AD Self Self-service Plus, OP Manager and Desktop Central Asset and Patch Management Tools.➢ Implementation Cloud based ITSM, Monitoring and Patch Management Tools.➢ Integration of the Manage Engine Tools with Monitoring and Management Tools to provide Endpoint connectivity.➢ Integration of Manage Engine with Third party tool through API keys.➢ Generation of API keys (Refresh ID and Tokens) from Manage Engine Cloud Services.➢ Upgradation of Manage Engine ITSM, Networking, Monitoring and Patch Management Tools.➢ Migration activity for Service and Management tools over Cloud, Virtual and Physical Servers.➢ Responsible for performing and monitoring DC-DR activity.➢ Testing and Modification of SQL scripts for Manage Engine Analytic Plus tool.➢ Handling individual Implementation, Upgradation, Migration and Integration project for Multi-Location Clients.➢ Interaction with Clients to Study and Define Infrastructure and Endpoint security over the internet.➢ Handling tickets for Troubleshooting, diagnosis and resolution to ITSM, Networking,Monitoring and Patch Management Tools.➢ Monitoring internal Firewalls (Sophos, FortiGate and SonicWall) and Anti-virus.➢ Responsible for Documentation of Point of Action and Scope of work for Implementation, Troubleshooting, Resolutions, Vulnerability and Other Activity.➢ Design Infrastructure and provide endpoint security.

➢ The Engineer-Network operations team is responsible for developing and deploying advanced network-based technology solutions for the enterprise.➢ The Network operations team has responsibilities in the area of Data Centre LAN/WAN, Quality of service, Network management, Performing activities and many more according to customer requirement.➢ Troubleshoot and maintained all networking devices across the enterprise Modem-SCPC, Switch.➢ Working knowledge of LAN IP configuration, Gilat and Idirect technology, FTP Server, Network Troubleshooting etc.➢ Worked extensively with GILAT ( KU and Ex-C Band) NMS & Idirect NMS to schedule and store reports.➢ Monitored company-wide trouble ticket queues.➢ Troubleshoot and maintained all networking devices and infrastructure across the enterprise including satellite (GSAT-18, GSAT-16, GSAT-14, GSAT-SES 9), modems & AUPC, SCPC, up converter & down converter, HPA, VSAT antenna (12Mtr, 11.2Mtr, 9.8Mtr, 2.4Mtr,1.8Mtr,1.2Mtr, 1Mtr)➢ Bandwidth spectrum observation and rectification allotted by ISRO (INDIAN SPACE RESEARCH ORGANIZATION).➢ Monitored system logs for all devices to maximize uptime.➢ Diagnosed system hardware and software problems using advanced root-cause analysis.➢ Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.➢ Working in NOC (shift pattern), monitoring and maintaining maximum uptime of network.