Sumit R. Email & Phone Number

United Arab Emirates

Abu Dhabi Emirate, United Arab Emirates

• Responsible for supervising the day-to-day activities of the department.• Taking ownership on assigned accounts / tasks from operational and customer service point of view.• Ensure all queries and complaints are investigated and responded to promptly, from both internal and external customers and suppliers.• Establish effective communication and develop relationships with customer, contractors & network offices.• Ensure that workload and tasks are well organized, and deadlines are met within the team.• Effective usage of chemical supplies without compromising company standard.• Personalize the service, ensure the quality, inter-department co-ordination in terms of guest requirements.• Co-ordinating with the Engineering Department about maintenance of equipment’s reports and repair.• Provide & maintains the back-up plans for in case of breakdowns of any equipment’s.• Manage and drive achievement of team operations KPIs as well as KPIs agreed with the clients and take corrective actions when needed.• Analyze the department’s productivity, financial results, customer development and take actions for improvement on the same.• Provide guidance to the team and inspire them for maximum performance.• Defining, developing, and discussing strategies, policies, or other information from top management to the lower level.• Ensure smooth workflow and process flow between the departments by demonstrating close collaboration.• Ensure full compliance to the SOPs and guidelines issued by the respective product/service.• Setting KPIs for the team leaders and monitoring the performance, conducting regular performance reviews• Any other relevant task assigned by management.

Saudi Arabia

• Managing Complete daily Operation. • To Assign, supervise, and review the work of a team engaged in laundry, uniforms, housing, and Housekeeping. • Developing and putting into operation the current system and technical advancement in the field of daily operations. • Checking guest Room, environmental safety round as per guidelines. • Ensuring the sorting, washing of linen, uniform & dry cleaning as per standard. • Overall controlling, auditing, Training, Coordination, monthly record, and supervision of the Department. • Build & maintain the positive relationship with all internal & external guest. • Resolve conflicts and guests’ problems. • Personalize the service, ensure the quality, inter-department co-ordination in terms of guest requirements. • In additional Taking care of Housing department to have smooth operation. • Reporting to Chief Operating Officer.

Gurugram, Haryana, India

Middle East Religion (Bahrain/Qatar/Saudi/Oman)

To Assign, supervise, and review the work of staff and serving 8 health care facilities across Qatar/Bahrain/Saudi Arabia/Oman by team co-ordination.Making sure to achieve the KPI of the HMC in operation management.Establishing of SOPs for the with full compliance of JCI systems (Joint Commissioner International)Developed and maintaining of Key trackers facilitating the smooth operation of linen management process from collection, production, and delivery, which improved customer satisfaction and reducing complaints by 73%.Conducting self-audits in satellite locations in the health centers in pertaining to linen handling procedures.Knowledge of RFID System and various reports which will help to tracking the linen and to plan schedule delivery.Knowledge of SCRUBEX AND ALEX LINEN system.

New Delhi Area, India

Mayur Vihar, New Delhi

Pre-Opening team member of Both property Double Tree By Hilton & Hilton Hotel & Resorts (Mayur Vihar New Delhi) with 400 Rooms Operation.

Nehru Place, New Delhi

280 Business Rooms Hotel.

Agra Area, India

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Diploma In Financial Accounting, Computer Programming, Specific Applications