Promoted as`DGM to Head Corporate Business for Punjab & HP.

Promoted to Sr. Manager as Cluster Head (Zonal Business Manager) This role is responsible for Revenue & Profit delivery for both Postpaid & Prepaid Products in the assigned Geographical Cluster - the role needs to coordinate closely with Commercial & CC in fulfillment of tasksi) Prepare Business Plans in line with AOP for the Cluster in conjunction with Circle Prepaid & Postpaid Heads as well as Circle Head.ii) Review Performance by Business & implement corrective actions to achieve AOPiii) Monitor & evaluate Cluster specific Business opportunities, Competitive offerings, Marketing avenues & recommend plans to capitalize on the sameiv) Overall performance management & KPI delivery for a geographical region within JK circle – Jammu Regionv) Performance delivery for the following functions is expected - channel sales teams – Distribution, Retail & Outbound.vi) Customer Service Delivery – comprising of Acquisition Processes, Customer Care. Operations, Billing & Collection, Retention, Training & QA.vii) Commercial – channel accounting & payments, policy adherence. viii) Responsible for Gross Adds & Net Adds performance for both Postpaid & Prepaid through all 3 channels.ix) Achievement of Revenue targets.x) Achievement of Acquisition & Revenue market share in assigned cluster. xi) Competitive benchmarking & appointment of adequate infrastructure for each of the channels. xii) Ensuring Retention of all High Value Customers.xiii) Managing & motivating employees in the cluster.xiv)Training & development of team. xv) Ensuring adherence to all systems & processes.xvi) Providing value added insight on growth opportunities.