Sumit S. Email & Phone Number

Gurugram, Hr, In

Delhi, India

Delhi, India

• Proven track record in managing teams, driving sales and optimizing revenue while delivering exceptional customer service.• Implemented customer-centric strategies resulting in high customer satisfaction scores and repeat business.• Ability to identify and resolve complex issues, ensuring minimal disruption to operations and customer satisfaction.• Set clear performance targets, guide and support the team.• Generate regular reports on key metrics, revenue, & feedback.• Delegated tasks and responsibilities effectively, ensuring team members met and exceeded performance targets.• Provide process training, drive revenue, and manage team performance.• Oversee cashback processes and ensure accuracy and resolution.• Champion a customer-centric approach and addressinquiries promptly.• Identify and implement growth initiatives for business expansion.• Ensure compliance with policies, regulations, and quality standards.

Delhi, India

• Set team goal, tasks, deadlines & motivation to perform.• Provide drive revenue, and manage team performance.• Oversee chargeback processes and ensure accuracy and resolution.• Set clear performance targets, guide and support the team.• Implement process improvements for efficiency and customer satisfaction.• Expert in customer-centric approach and address inquiries promptly.• Identify and implement growth initiatives for businessexpansion.• Generate regular reports on key metrics, revenue, & feedback.• Ensure compliance with policies, regulations, and quality standards.• Refine and enhance skills and performance through a structuredprocess of training and coaching.• Oversee day to day operations.• Open to feedback, resolve any issue & conflicts.• Check on team performance and report on metrics.

Mumbai, Maharashtra, India

• Setting sales targets and outlines the strategies and tactics the team will use to achieve these targets. • Monitor their team's sales performance, tracking progress toward goals.• Effectively managing inbound calls and successfully driving sales conversions.• Track of performance of each team member regularly, providing feedback, coaching, and support. • Consistently meeting monthly sales targets, including cross-sale objectives.

Gurugram, Haryana, India

• Setting sales targets and outlines the strategies and tactics the team will use to achieve these targets. • Monitor their team's sales performance, tracking progress toward goals.• Effectively managing inbound calls and successfully driving sales conversions.• Track of performance of each team member regularly, providing feedback, coaching, and support. • Consistently meeting monthly sales targets, including cross-sale objectives.• Providing expert advice to clients regarding travel options and customized trip packages.• Proficiently handling bookings, reservations, ticket preparation, and payment processing.• Demonstrating strong organizational skills in planning and arranging travel arrangements for individuals or groups.• Skillfully managing transportation and accommodation reservations.• Assisting customers with modifications to existing flight bookings.• Adhering to airline policies and accurately reissuing tickets in cases of schedule changes.• Possessing a comprehensive understanding of airline fare rules for enhanced customer service.

Gurugram, Haryana, India

• Proficiently handling incoming calls and successfully converting them into sales.• Establishing strong customer relationships and delivering first-call resolution (FCR) for exceptional service.• Assisting customers in making new bookings tailored to their specific travel needs.• Facilitating seat allotments based on customer preferences.• Offering optimal alternative options in the event of schedule changes to ensure customer satisfaction.