Sumit Sharma Email & Phone Number

--> ITIL®v3 Certified Professional with nearly 15 years of experience across Europe, Middle East, Asia & US regions encompassing Service Delivery, Client Relationship Management, Project Management and Escalation Management --> Incisive acumen in defining service standards that serve as benchmark for excellent service delivery as per global standards & SLAs; analyzing data for continuous improvement in delivery & improving customer satisfaction based on data--> Transformational Leader & Growth Driver: driving transformation and exceeding business objectives for global services landscape and business transition initiatives; successfully structured the entire team of the process from Germany to India --> Proven capabilities in addressing alerts & escalation of critical situations of customers and partners from EMEA, or US region --> Technical expertise in working on technologies like SQL, MySQL, Aternity, Linux and tools/ systems like SNOW, BMC and JIRA--> Established strategic alliances with key accounts and ensured delivery of high-quality services to support customer's business needs & achieve continued high customer satisfaction; successfully handled major clients like Barclays, Bain and E&Y--> Bagged with several awards and client appreciation like Tech M Standing Ovation Award, Tech M Service Culture Award and Colt 2014 Best Performer Award--> Team-based management style coupled with the zeal to motivate peak individual performances and expertise in wide variety of professional disciplines; directed large-scale cross-functional teams from their hiring to development & growth--> Spearheaded multiple project entailing transition, transformation and stabilization from different parts of the globe to India--> Gained recognition for being sent to Frankfurt to understand customer requirements using Book-IT (NEXXT Solutions product) and introduced Condeco In-house Applications to NEXXT Solutions customers that resulted in the transition of all NEXXT Solutions customers to Condeco Applications --> Led the transition of:o Network Support of Fortune 500 cooperation’s & Giant Telecom Operators from Spain to India at Colt Technologieso Tributum Application Production Support – An EU Govt. Tax Calculation Application, from Frankfurt to India at Xchanging Technologies Pvt. Ltd.o EPABX System Support from Munich to India; skilled in imparting training in Munich and setup of support system at Siemens, Kolkata

Listed skills include Bpo, Requirements Analysis, Itil, Troubleshooting, and 20 others.

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  Delhi University

  Business/Commerce, General