Support Various business segment within GB & NA to facilitate their data on Dynamic 365.• Research on new & existing client contacts through tools like Sales Navigator (LinkedIn) to • assist the marketing and sales team in carrying out their day-to-day business.• Requests for new CRM Integrated dashboards and amendments to existing dashboard.• Manage the flow of data in our customer systems, whilst, also enriching the quality of data that is maintained in this respect, including the assistance of data cleansing.• Working with large dataset to help the “business” & key stakeholders to able to extract, Interrogate and understand their business drivers and performance.• Supporting “technology roll-out” for client Data functions.• Maintaining the global standard in terms of data functions.• Participating in ad-hoc projects within the remit of the team.• Create, update & amend key information within Microsoft Dynamic 365 CRB to include Accounts, Contacts & Marketing list.• Co-ordinate with stakeholders on various task via conference calls / emails & proactively Calls out of queries / doubt with right parties involved.• Completing the task with accuracy of the data as per instructions and business needs & Improved the health, relevance and accuracy of data by using various preventive, strategic And tactical actions. • Identify the gaps in the process and highlighted it to the stakeholders / Line Manager & provide the ideas and suggestions in improving the process and support the documenting of new procedures.

• Worked with multiple projects of North America, Europe and Caribbean etc.• Worked as research team representative in Knowledge Sharing Session with Software, Business Development, Operations teams to discuss and suggest idea’s to improve our existing tool or process improvements.• Worked on various Competitive Intelligence Projects like E-commerce web suites used by different fashion brands etc.• Worked on project to define industry trends in certain regions like medical devices used in certain country and major provider of those equipment etc.• Involved in building customized database (Company & Contacts complete details) for Marketing Campaign List or User Conference Database.• Cognizant in Professional Networking Sites like Linkedin, Hoovers, Xing, Viadeo, Bloomberg, Jigsaw, Zoom Info, One Source, Manta etc