Intellimatch Support Analyst
Pune
SpecialtiesProduction support & Enhancements in IntelliSuite application.Financial domain knowledge with financial market knowledge,banking & solutions in global Banking & markets.IntelliSUITE Tech Support Executive :-Provide end to end IT Support (L1, L2, L3) for business reconciliation and payment investigation IntelliSUITE set of applications.-Manage secure file transfer of transactional banking data and monitoring the data processing application via tools like SFTP,Connect Direct and Argon .-Designing adhoc queries in SQL upon business request for reports from IntelliMATCH and IntelliTRACS .-Setting up of SQL agent jobs and DTS package for report requests which need be run on a daily basis.Plan, coordinate and conduct mandatory Disaster Recovery tests for applications in scope.-Implement new production releases.-Work with Incident Management and Problem Management for handling recovery calls and finding out RCA for high critical issue that has financial as well as Reputational risk for business.-Documentation and maintenance of production run book processes.-Automation of alerts for application related issues.-Assisting end users to resolve application login related issues.-Liaising with different infrastructure team for storage planning and procurement.