Sumit Shrestha Email & Phone Number

Newcastle, New South Wales, Australia

As an IT Support Officer at National Pump and Energy, my role is pivotal in maintaining the organization's IT systems at peak performance. I provide comprehensive technical support to our team, addressing a wide range of hardware, software, and network issues through adept troubleshooting and resolution strategies. From installing and configuring equipment to ensuring seamless operations through proactive maintenance, I am dedicated to optimizing efficiency and minimizing downtime. I assist users with diverse IT inquiries, offering clear guidance and documentation to foster self-sufficiency whenever possible. Vigilant in monitoring system performance and security, I implement updates and protocols to protect company data and uphold compliance with industry standards. Collaborating closely with IT colleagues and stakeholders, I manage incidents effectively, prioritizing timely resolutions to uphold operational continuity. Continuously exploring advancements in technology, I strive to enhance our IT infrastructure and services, contributing to our company's overall productivity and success.

Tasmania, Australia

• Develop and execute sales strategies to promote products and services, driving revenue growth through effective lead generation and conversion tactics.• Maintain and update the company's website, ensuring content accuracy, relevance, and visual appeal to optimize user experience and increase online engagement.• Utilize analytics tools to track website performance metrics, analyze user behavior, and identify opportunities for improvement in website design and functionality.• Collaborate with cross-functional teams, including marketing and product development, to ensure alignment of website content and promotions with overall brand messaging and business objectives.• Provide regular reports and insights on website traffic, sales conversions, and customer engagement to inform decision-making and drive continuous improvement efforts in both sales and web management areas.Customer Service Representative / Southern cross Network• Provide exceptional customer service via telephone, email, and chat channels, addressing inquiries, resolving issues, and ensuring customer satisfaction in a timely and professional manner.• Handle a high volume of inbound calls and inquiries efficiently, utilizing effective communication and problem-solving skills to assist customers with product information, orders, billing, and technical support.• Follow established call scripts and procedures while maintaining empathy and patience to de-escalate challenging situations and turn negative experiences into positive outcomes.• Document customer interactions accurately and thoroughly in the CRM system, including details of inquiries, resolutions, and any follow-up actions required to ensure continuity of service and resolution tracking.• Collaborate with team members and supervisors to share best practices, address common customer concerns, and contribute to a positive and supportive work environment in the call center.

Hobart, Tasmania, Australia

• Installation and use of windows 10/11 for multiple computers and users for day-to-day tasks. Troubleshooting technical issues for smooth sailing operation of task for end users such as BSOD, Password logins/resets, Login issues.• Configuring new computers for staff members by installing the operating system, Microsoft 365, and necessary software applications.• Observing and analyzing Windows 10 performance using the Task Manager, which includes monitoring CPU, memory, disk, and network usage metrics.• Configuring and using windows server (windows server 2019). Assisting with basic group policy management tasks, such as deploying software, implementing password policies, and managing application settings.• Implementing security measures like VPNs and firewalls to protect the network from unauthorized access and cyber-attacks. • Employing Cloud based service (Azure AD). Configuring and executing Virtual Machine. onboarding and offboarding user on Azure AD. Managing storage such giving resources permission to users according to their azure hierarchy.• Using Office 365 where I was responsible as admin to manage email exchange, account creation and management, mail trace, troubleshooting, Mail recovery for all Users.• Maximized collaboration and document management efficiency by strategically leveraging SharePoint for team sites, OneDrive for individual file storage, and Microsoft Teams for seamless communication and project coordination between higher clients and the employees.• Assisting users with the setup and resolution of issues related to Outlook accounts, encompassing tasks such as configuring automatic replies, incorporating email signatures, managing bulk emails, and organizing emails into designated folders.• Supporting users in the initial setup and installation of printers, which involves tasks such as connecting cables, configuring network settings, and installing the necessary printer drivers.

Hobart, Tasmania, Australia

• Answered customer inquiries and provided accurate information regarding products and services.• Provided excellent customer service to resolve customer complaints in a timely manner.• Gathered customer feedback through surveys and used the data to improve customer service.• Developed strong relationships with customers by providing personalized assistance and support.• Tracked orders from start to finish to ensure timely delivery of goods or services.• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.• Remained calm and professional in stressful circumstances and effectively diffused tense situations.• Answered inbound calls, chats, and emails to facilitate customer service.• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.• Set up and activated customer accounts.• Fielded customer complaints and queries, fast-tracking for problem resolution.• Improved customer service waits times to mitigate complaints.• Mentored new employees on procedures and policies to maximize team performance.

Sydney, New South Wales, Australia

• Delivered outstanding customer service, consistently achieving high customer satisfaction scores by addressing inquiries, resolving issues, and providing product information.• Proficient in problem-solving and conflict resolution, resolving customer complaints and issues in a timely and satisfactory manner.• Maintained strict adherence to company policies and call center procedures, ensuring compliance with industry regulations and data privacy standards.• Demonstrated strong verbal and written communication skills, ensuring clear and empathetic interactions with customers and colleagues.

Sydney, New South Wales, Australia

-Manage and configure Salesforce platform based on company requirements-Create and customize reports and dashboards for sales and management teams-Maintain user roles, profiles, and security settings within Salesforce-Provide user support, training, and troubleshooting for Salesforce-related issues-Implement and manage data import/export, data cleansing, and deduplication processes-Collaborate with stakeholders to gather requirements for new Salesforce features and functionalities-Stay up-to-date with Salesforce updates and best practices to optimize platform usage-Develop and maintain documentation of processes, policies, and Salesforce configurations-Assist in the development and execution of Salesforce-related projects and initiatives-Monitor system performance and data integrity, proactively identifying and resolving issues-Customize Salesforce workflows, validation rules, and approval processes to improve efficiency-Work with third-party integrations and tools to enhance Salesforce capabilities-Conduct regular audits and assessments to ensure Salesforce system is meeting business needs-Drive adoption of Salesforce across the organization through training and communication initiatives

Sydney, Australia

Team management.Customer Relation Management.Leadership.