Sumit Singh Email & Phone Number

Mumbai Area, India

In my current role I am responsible for the end to end management of Panel Operations for BARC.

Mumbai

 Currently I am National Sales Capability Head (Training & IT automation). In this unique role, my key responsibility is to enhance the efficiency & effectiveness of Sales team by equipping Sales team on IT and providing relevant Training intervention (primarily functional).  Successfully implemented the training learning path for all the Sales Role of the organization to impact the business. We carry out this activity with the help of our sister concern NIS Sparta. Created a strong team of 31 trainers, 5 content designers, 2 administrative staff and 1 project manager to train a team of 2500 On Rolls employee and 10000 outsourced employee. We are well on the course of training the team as per the plan and the impact is visible in on the performance front.  We have rolled out the Sales Force Automation for the prepaid and the devices business which is the biggest vertical of our organization. We are in the process of launching Sales Force Automation for our Post Paid vertical which acquires & manages the high value customers for our organization.

New Delhi Area, India

 In this unique role, my key responsibility is to enhance the efficiency & effectiveness of Sales team through relevant Training intervention (both functional & behavioural) and through IT capability enablement.  In this short span of 6 months only, we have interacted with the business and identified key challenges faced by the business and a suitable training & automation intervention to address the issues. For prepaid business, we have rolled out Rural Workshop to address the challenges faced by Rural team of TTL and HUL which got appreciation from all corners. We have launched distributor sales force training which is first of its kind in TTL. We are supporting it through the functional and skill workshop for Channel Sales Manager and Zonal Manager. We are also rolling out urban team workshop in line with Rural Workshop to support the urban operations. For Post paid business we are actively participating in training the newly created SME vertical on Sales & SFDC. We have modified all the training content based on business requirement. We are also enabling our call centre for Data Selling Skills along with intervention for CSM on Managing Channel which is facing the toughest challenge. We have taken initiatives of automating SMS based training for off-role employees and LMS for on roll employee. Automation initiatives of giving business input through push and pull sms is highly appreciated. Our efforts to do process automation yielded savings in crore. Functional utilities developed made the functioning of sales team smooth. We have also made the automation roadmap for TTL Sales team for FY-14-15.  Along with training and automation, I conduct Trade Satisfaction for entire DOCOMO- Inbound system with the help of IMRB. This forms an input for various process development and automation along with addressing market specific issues.

New Delhi Area, India

 As Rural Distribution Head for DOCOMO through the tie up with HUL, rolled out rural distribution in North and West India. It was a challenge due to the poor distribution presence of DOCOMO in Rural and management of operations with HUL. We exited with highest revenue

New Delhi Area, India

 As distribution for half the country, I engaged with the Circle teams to drive Key distribution KPI’s like DPL, customer extraction based on network coverage and expansion of Photon Business. We exited the financial year with the highest ever number is all the KPI

Kolkata Area, India

 As Regional Distribution Head of East, I Oversaw the entire distribution for the Telecom circles of Kolkata, Rest of West Bengal, Bihar & Jharkhand, North East and Assam. Undertook special projects for Kolkata and Bihar / Jharkhand for new product called “Speedliving” which is high speed internet access on mobiles to take a first movers advantage in the high speed data market, ahead of 3G launches. We were recognized as the best circle in” Speedliving” initiative in the country. Kolkata was ranked as No. 2 in Distribution Excellence for the year and always remained in top 5 during monthly performance nationally.

I was heading the Mobile Broadband business for Enterprise segment for East at MTS

Patna Area, India

 One of the first and core member of the Circle Apex team for implementation and launch of Mobile telephony for Systema Shyam Teleservices Limited under the brand name of MTS.  Successfully launched Brand MTS in Bihar/Jharkhand and streamlined the sales and distribution operations in Bihar and Jharkhand.  Planned the network for MTS in the geography which is one of the best coverage strategically Created Sales and Distribution Team of 50 members plus through a rigorous process of interaction and interview Created the distribution channel and Branded retail channel in the given geography to cover the coverage area for the optimal extraction of sales Achieved sales target in terms of revenue and gross customer addition. Managed the P&L for the circle by effectively utilizing the cost of acquisition and controlling the costs. Involved in training-development and retention of team to keep an edge over competition in the assigned geography. Appreciated and recognized by the Organization and was promoted to one level up in designation.

Jamshedpur Area, India

 Planned and executed sales and marketing activities and optimized distribution. Provided services, regarding handsets, tariffs and provided after sales support ensuring top line for the business unit. Expanded the branded retail business in the assigned territory. Streamlined the distribution of Ranchi and Dhanbad operations and the contribution from the geography grew significantly. Successfully managed responsibility of prepaid sales in Jharkhand as Sales Head and the territory has achieved revenue growth to 3.5 Crore per month from 30 Lacks per month within a span of 2.5 years and the territory was rated as the best business territory among all the Eastern Circles and one of the best Nationally.

Durgapur Area, India

 Set up the distribution network in the area to increase sales for both prepaid and post paid operations. Efficiently launched and managed branded retail business in the assigned territory. The circle RoB was awarded as the best new launch circle for TTSL and the team was one of the most contributing team in the entire circle. Resolved market issues, improved distributor/trade relations and bridged distribution gap for optimizing sales operations. Successfully met the Annual Business Plan for the territory.

Asansol Area, India

 Supervised Burdwan, Purulia and Bankura districts of West Bengal as Area Sales Manager. Led a team on 5 members, handled distributors and network and worked closely with them to promote the business growth. Took care of the financial part such as managing account receivables (AR) and crate on loan (CoL). Won the Eastern Eagles Award for achieving the highest sale in June 2004.  Recognized as the highest growing ASM under Jamshedpur Plant during May 2005. Undergone training from in the field of sales (in Jorhat), marketing (in Delhi), finance, plant operations and HR (in Hyderabad) as Management Trainee.

Jamshedpur Area, India

o Head of Product-Process-Planning Group, designed & maintained process charts for new and existing hot rolled (HR) flat products.o In-charge of Customer Complaint Handling Group for hot HR flat productso In-charge of Process Control and Data-warehouse. Undertook project on:o “Sampling Losses at Hot Strip Mill” which was recognized by Deputy MD Steel at Quality Council (organization) level and led to a yearly saving of Rs. 2 crore.o “Cracking Behaviour of Electrical Grade Steel” for reducing customer complaint, which was recognized at the Quality Sub Council (Divisional) level.I was the Graduate Trainee of 98 batch in Tata Steel. I joined Tata Steel as Graduate Trainee of 98 Batch and feel I was privileged to be a part of the company which build my first steps in professional carrier. There was a smooth transition from Student to a Professional and the Internship helped immensely. Tata Steel being an Integrated Steel Plant, I got the exposure of all the operations and services departments of the company which was more than 70 at that point of time. It included coal mining, iron ore mining, raw material mixing, sinter making, iron and steel making, slab casting and billet making, hot rolling and cold rolling to get the finished product, services departments like electrical and mechanical maintenance, finance, marketing, hr etc. This 360 degree approach helped me to build my all round view of the business which helped me immensely in planning and managing my responsibilities and carrier well.

Mba, Marketing And Finance

Activities and Societies: I am marketing major and finance minor.

Research Scholar, Consumer Behaviour- Mobile Applications

Bachelor Of Technology (B.Tech.), Metallurgical And Materials Engineering

Activities and Societies: Composite, a flagship event of Metallurgical and Materials Engineering Department.

Bachelor Of Technology - Btech, Metallurgical Engineering