Taking care of spice warranty handsets globally under(carepack ) 1 year extended warranty , and all spice retail services Maintaining Records of all sent and received mails all over India *Customer grievance management * Taking care of prompt action for proper repairing of all warranty and non warranty handsets and up keeping the records Managing team of 20 - 25 people at workplace and on mailing for other regions throughout India providing best service support to customers Discretionary power to take decisions for any cases for repair or Money back of the handset .Heading service team of engineers , Team leaders , branch area managers for particular locations , Guiding biker plans for handset distribution customer relation management nationally through company id national service support escalation number Escalation management All escalated customers - Taking prompt action to close the case ASAP Forcing team to repair handset according to customer satisfaction with Tat provided ,

ESSAR -THE MOBILE STORE Store ManagerMaintaining store inventory, reconciliation of stock physically and computerized. Make MIS report. Handled 8 no’s of staff’s in store and purchase deptt. . Obtain requirement of items from the technical and other departments. Perform the process of issuing material and receiving material. Maintain the stock of items orderly as per bin card and keep supporting vouchers for payment. Maintain a record of all the activities done regarding the stock of items. Reconcile the stock of items with accounts regularly.Greet customers and provide assistance Maintain cleanliness and order in the storeMain Activities Take inventory Order groceries and supplies Check received stock against invoices Mark prices on stock Restock shelves Record prices in the log book Receive cash and provide correct change Operate the cash register Balance cash receipts Make deposits Record visa and debit accounts Maintain a manual general ledger Print and record receipts

Worked As floor manager in TaTa Enterprises - World Of Titan retail store.handling and overseeing all the day-to-day processes that are carried out in the store. managing the product inventory, salespersons, goods for display, sales, etc.1 ) Team motivation - to encourage salespersons in performing their job efficiently helping salespersons in determining where to place goods and products that will attract the attention of consumers. 2) Customer Management - observing the need and attraction of a customer relationship management .