Sumit Tripathi Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Conduct a business assessment to identify and determine spectrum of training needs for all levels of employees in the region. Assess current level of employees to determine priorities. Develop curriculum based on organizational training needs assessment. Provide on-going train the trainer workshops for all levels of hotel management to assist with leadership development. Foster company culture through induction and educating the team on company core values and mission statement. Ensure all mandatory training is delivered as per the stipulated time line. Assist with training for new team members during pre-opening and acquisition of new properties. Conduct on boarding orientation to all employees. Provide training support to General Managers & Department Heads, as needed. Keep up to date on current trends which pertain to employment law, training. Work with People Services on implementation and training on new policies and procedures. Assist People Services in oversight of HR Training Vendors and participate in vendor meetings. Work with People Services on identifying and addressing areas of opportunity in the following areas: culture and core values, hotel performance, leadership issues, and staff development. Work with People Services on implementation of annual compliance training. Work closely with brand partners and General Managers of brand properties to ensure compliance to all brand training standards. Assist General Managers with implementation of brand training programs to all team members. Communicate effectively with all Corporate Department Heads and provide support as needed in all areas training and development. Use data to drive changes in content and instruction style. Remain active in key training organizations/associations to stay current on industry trends, new technology and services, and maintain a presence as an industry leading hospitality management company.

Mumbai Metropolitan Region

Handling Airtel Sales and Distribution Training for Prepaid Postpaid Telemedia And DTH for Mumbai

Mumbai, Maharashtra, India

Training the Core Vodafone Team of Sales in DSA ,Looking after 26 DSA Setup with Manpower of more than 2000 Handling training ,Content Development, Induction Refresher OJT and Performance Management of these resources

West Region

Handling Sales and Training for Mumbai, Pune and Rest of Maharashtra.Conducting Training for CSA (induction Refresher and OJT)Identified operational issues and devised goals and plans to address them.Assigned tasks to individuals and departments.Divided tasks appropriately according to departments.Monitored progress within each department toward goal attainment utilizing measurable data in spreadsheet applications.Reduced defective part manufacturing by 15 percent in one year through implementation of plans.Conducted analysis of progress and held monthly meetings regarding goals and tasks.

Mumbai, Maharashtra, India

Managed development, implementation, and continuous improvement of training programs, including on-going learning opportunities companywide.Scheduled and taught weekly internal classes to groups of 10 employees.Delivered virtual and live classroom product and sales training while identifying training gaps to help sales team sell promoted products.Develop and manage tracking and reporting progress on training progress.Reached or exceeded sales quotas and financial objectives on a regular basis.Maintained sales pipeline records and updated as required.Performed troubleshooting to anticipate account complications and client queries.Maintained and updated relationship maps for current and prospective clients.Conducted research on current retail industry services trends and news.Assisted with training staff in integrated marketing solutions.

Mumbai, Maharashtra, India

Helped an average of 50 customers per day by responding to inquiries and finding productsRecommended better merchandise display to management, which was implemented and resulted in 35% improved salesAssisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning upAided Regional-speaking customers, increasing repeat and loyal customers by 30%