Highly motivated and results-oriented professional with 6+ years of experience in customer support, finance, and cloud technology. Proven ability to provide exceptional service, resolve complex inquiries, and contribute to process improvement. Skilled in communication, problem-solving, and time management. Recently obtained ACE (Google Cloud Services, Associate Cloud Engineer) certification.

At Infosys BPM, I utilized my expertise in Level 1 Technical Support to design and implement efficient Business Process Management (BPM) solutions. This included client's systems troubleshooting, reporting of incident & service request using SNOW , which resulted in continued improvement of client business

Entering insurance policy information, client investment data, and account details into databases and spreadsheets. Assisting with scheduling appointments for insurance agents and investment advisors, answering basic client inquiries about policies and investments, and forwarding more complex questions to the appropriate personnel.Managing the calendars of insurance agents and investment advisors, scheduling appointments with clients, and ensuring timely meeting reminders.Assisting with research for presentations or reports related to insurance products or investment strategies. This might involve gathering data, preparing charts, and formatting documents

Supported business operations at SunGard, Internal & External Software Training, Leveraged technology skills at SunGard for Financial Application, Contributed to MarketMap at SunGard, achieving customer satisfaction.

Maintained accuracy and timeliness of trade processing at Syntel; Ensured accurate processing of financial instruments at Syntel;Supported global securities and capital markets at Syntel through trade processing.