Sumit Wagh Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

1)Implementing, troubleshooting, managing operations and delivery of contact centre’s devices like Communication Manager, UCCX, IMP and voice gateways for client ESAB. 2) Participate in business continuity and disaster recovery planning in the voice environment to minimize work disruption. 3) Managing Device pool, Partitions, and calling search space.4)Configuring and maintenance of cisco voice gateways.5)Monitoring device alerts and information and daily health check of the system. 6) Certificate installation on CUCM, UCCX, IMP and UC servers. 7)Designing and implementing new contact center solutions. 8)Configuring Applications, Triggers, Workflows, Resources in UCCX. 9) Generating and sharing call report for different business teams. 10) Understanding new call requirements and creating scripts in UCCX. 11)Handling the escalation of Customers. 12)Coordination with vendor to get resolved the issues within SLA. 13)Working on daily BAU task.

Nagpur, Maharashtra, India

1) Handling all the major activities like DR and Preventive Maintenance. 2) Vector programming and VDN creation for inbound campaigns, Hunt Group creation. 3) Configuring IP extension and assigning the required access level. 4) Agent ID creation on Avaya CMS & Verient recorder. 5) Call flow configuration for new DID/TFN. 6) Troubleshooting on all issues related to Avaya product. 7) Troubleshooting on all issues related to Verint recorder. 8) Hands on experience in Amazon Connect. 9) Claiming phone number- Claim and Map DID number to IVR in Amazon Connect. 10) Working on monitoring solutions such as Cloud Watch. 11) Hands-on experience in working with Lambda. 12)Working on Cisco IPT. 13) Configuring and maintaining the Cisco IP phones. 14) Troubleshooting problems related to IP phones.

Pune Area, India

1) Handling all the major activities like DR, Preventive Maintenance. 2) Configuring IP extension and assigning the required access level. 3) Vector programming and VDN creation for inbound campaigns. 4) Hunt group creation. 5) Troubleshooting on all issues related to Avaya products. 6) Resolving daily users SD request.

Pune Area, India

1) Handling all the major activities like Servers up gradation, Cutover, Preventive maintenance. 2) New installation of Avaya products for different projects. 3) Take the responsibilities of projects. 4) Troubleshooting on all issues related to Avaya products. 5) Remotely & onsite support.