Sumita Kumar Email & Phone Number

I am a passionate, visionary design executive with over 20 years’ experience in tech, who influenced and spearheaded the creation of a top-performing design team focused on improving the experience of over 200,000 employees at Bank of America.➤ Through strategic business design interventions, successfully streamlined workflows and processes, resulting in millions of dollars of savings. In 2023 alone, achieved over $200MM in ongoing annual cost avoidance.➤ Influenced the adoption of user-centric design methodologies, reducing risk and defects by 80% for teams processing large cash transactions.➤ Received industry recognition for creating a unified global HR experience that made technology more human, greatly enhancing employee satisfaction.➤ Established toolkits for developers to aid in front-end coding, increasing reuse and shortening development timelines while maintaining design integrity.➤ Incorporated accessible design principles as a mandated component of design, while also advocating for a mindset shift in how disabilities are viewed.➤ Promoted and encouraged innovative design thinking, contributing to multiple patent filings for Bank of America. ➤ Committed to fostering diversity of thought and a culture of creativity and collaboration, by empowering diverse top talent to be solution-minded through an owner mindset.As an immigrant, person of color, and female in the tech industry, I am a firm believer in DEI and giving back to the community. Current notable highlights:➤ Plan International USA sponsor to girls around the world for over 20 years. ➤ 2024 mentor at the Cherie Blair Foundation for Women, committed to empowering women across the world to start, sustain and grow successful businesses. ➤ Partnering with Apparo to apply our design thinking expertise to help non-profits in the community enhance their websites.

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  Svp, Senior Experience Design Executive

  Bank Of America

  Feb 2020 - Present - Charlotte, North Carolina, United States

  Influenced the creation of a centralized experience design team focused on providing holistic experiences for employees. Designed a scalable organization with subject matter expertise for various functions of the bank, while driving consistency and reuse. Enhanced internal processes for scalability to support over 600 applications across multiple lines of businesses. Positioned team to be brand and accessibility ambassadors that make data-driven design decisions. Drove consistent patterns across the enterprise through the adoption of frameworks, standards, and design system principles. Paved the way for best-in-class experience designers to partner with business leaders to drive outcomes that reduce cost and risk while increasing efficiencies through human-centered design thinking.