Branch Receivables Manager
Current- Handling the pool of MSME, Mortgage, Unsecured & Wheels of Bank of Baroda Sambalpur Region consisting of 60+ Branches covering Western & Southern Odisha- Ensuring Normalisation & Roll Back of all cases in delinquencies of products being managed.- Focus on performance deliverables and give periodic performance feedback.- Train and impart functional training skill- Develop good leadership skill and propel the collection team- Handling a Team of 7 Agencies, 100+ Field Executives and Telecallers Units - Managing the pool of around 3500+ cases & of PoS Value 100+ Cr- Ensure strict implementation of laid down assigned processes- To ensure 100% compliances on all processes- To ensure proper verification on new vendor/agency/DRA onboarding as per the standard guidelines set by RBI/Bank to avoid any further Audit/Compliance issues.- To make sure all executives are DRA certified, if not then need to check proper approval is in place for the same.- To check whether issuance of ID cards to certified executives is in place or not.To ensure clients queries/expectations to be met as per requirements.- To have review meetings with empaneled agencies/vendors/DRA's to achieve and deliver the expected target/numbers.- To make sure all banking existing software/applications used by staff members/clients are working fine and used by authorized person.- To coordinate with central team for all pending activities if any or any other disconnect related to processes.- Ensure capacity plans related to recruitment & keeping team motivated- Interact with branch staff of all aspects of customer relationship, leverage on branch relationship during collections work.- Regular Visits to High Values/Deliquent customer for the assigned purpose- Regular Visits to all the assigned Branches to liaison between the Branch and the Agency staff working over their- Allocation Mapping to the Vendors- Handling X, 1 & 2 bucket across the product and to control the slippages to NPA
