Sumit Arora Email & Phone Number

India

• Stakeholder Management: Expertly engaged with global stakeholders to drive effective talent mapping and project staffing for over 60 team members.• Coaching & Mentoring: Led onboarding trainings on Workday, focusing on career development and HR policy adherence, enhancing staff transitions.• Sourcing Leads: Innovatively sourced new talent development opportunities through market insights and strategic talent pool relationships.• Vendor Onboarding: Managed robust vendor… Show more • Stakeholder Management: Expertly engaged with global stakeholders to drive effective talent mapping and project staffing for over 60 team members.• Coaching & Mentoring: Led onboarding trainings on Workday, focusing on career development and HR policy adherence, enhancing staff transitions.• Sourcing Leads: Innovatively sourced new talent development opportunities through market insights and strategic talent pool relationships.• Vendor Onboarding: Managed robust vendor partnerships, excelling in logistical coordination and negotiations for operational optimization.• Data-driven decision-making: Skilled in developing and analyzing customer satisfaction and resource utilization databases through the workday to inform management strategies.Key Learnings and Achievements -• Gained expertise in delivering impactful training sessions and enhancing staff capabilities.• Orchestrated a project enhancing customer satisfaction through an automated system, reducing 25% manual efforts.• Demonstrated exceptional skills in vendor relations, contributing to operational cost savings by 7-8%• Successfully utilized data analysis to create dashboards to identify key areas for operational improvement and informed decision-making, enhancing overall efficiency Show less

Gurugram, Haryana, India

New Delhi Area, India

-Supervising operations of Reservations, Front Desk, Cashiering, Guest Relations, Concierge, Bell Services, Airport Services, Main Porch, and business Centre.-Monitor guest satisfaction processes and respond to guest concerns & feedback.-Analyze guest feedback through GCQ's as well as Shift Logs on the basis of the 3 P’s.-Examination of Trip Advisor Reviews and its implications.-Monitoring the delivery and measurement of guest service standards and brand attributes through… Show more -Supervising operations of Reservations, Front Desk, Cashiering, Guest Relations, Concierge, Bell Services, Airport Services, Main Porch, and business Centre.-Monitor guest satisfaction processes and respond to guest concerns & feedback.-Analyze guest feedback through GCQ's as well as Shift Logs on the basis of the 3 P’s.-Examination of Trip Advisor Reviews and its implications.-Monitoring the delivery and measurement of guest service standards and brand attributes through regular audits.-Proactively identifying potential guest issues and devising strategies with the team in order to ensure ideal handling of the issue.-Effective management of the inventory during blackout dates in order to maintain a balance between Guest satisfaction and revenue maximization.-Assessment of P/L statements, revenue, and cost headers with FRMs.-Preparation of departmental budgets and effective re-forecasting of cost and revenue headers.-Administer the annual Summer Plan schedule of Rooms through effective inventory management.-Identifying the manning requirements in accordance with the defined budget.-Ensuring quarterly evaluations for the team through PDP's in accordance with the KRA's.-Design customized training schedules based on the training needs.-Promote and manage the stock and sales of the Imperial Boutique and maximize its revenue.Key Achievements:-Was actively involved in initiating the “Eliza Wing concept” (Single Lady Traveler Programme) and in developing a promotional website.-Responsible for developing strategies for the introduction of the Grand Traveler Lounge for guests booked in suites/long-stay guests/prominent personalities.-Introduced the concept of a Prodigee/Mentor system in the department. Show less

Gurugram

- Ensuring smooth operations of all sub-departments in the Front Office and preparation of shift log reports.- Possess thorough knowledge of inventory management and its implications.- Ensuring outstanding Guest Questionnaire Scores by exceeding and meeting guest expectations.- Providing ideas and suggestions for new products, services, technology, and processes to ensure the Hotel's competitive position, in anticipation of changing customer needs within the dynamic hospitality… Show more - Ensuring smooth operations of all sub-departments in the Front Office and preparation of shift log reports.- Possess thorough knowledge of inventory management and its implications.- Ensuring outstanding Guest Questionnaire Scores by exceeding and meeting guest expectations.- Providing ideas and suggestions for new products, services, technology, and processes to ensure the Hotel's competitive position, in anticipation of changing customer needs within the dynamic hospitality environment.- Creating a healthy work environment by promoting teamwork, recognition, mutual respect, and employee satisfaction.- Being a departmental trainer, conducting regular trainings as per the monthly training calendar and record the training man-hours for each associate.- Effective rostering of the team in coordination with allocation of respective duties.- Conduct regular monthly meetings with team members of the Front Office to address current initiatives, projects, and long-term goals.- Revenue optimization by effective room upselling: Setting monthly/weekly and daily targets and identifying potential guests.- Accountable for timely closure of bills on hold/high balances.- Reducing departmental expenses through effective supervision on store requisitions.- Administering the updation of the departmental leave planner.- Effectively shifted business from competition hotels. Show less

Radisson Blu Dwarka, New Delhi

- Increased the transportation revenue generated by the hotel in comparison with the Outsourced travel desk (KTC) by 15%.- Appointed as the coach of the team for the TSA Up-selling Training Program, thus ensuring the increase in overall revenue generated through up sells by 25%.- Implemented Individual Cash Imprests & a cash counting machine at the Front Desk.- Established a Key Handover Format in order to control the loss of room keys and the cost incurred through the same.

Radisson Blu, Dwarka, New Delhi

- Reported to the Hotel Director of Human Resources who was the Division Head and maintained a close relationship with the Hotel Training Manager and Director of Training for the full duration of the program.- The General Manager was appointed as my Mentor to assist me in progressing through the program and in developing the necessary skills.- Gained thorough knowledge of Front Office Operations and gained an insight into the operations of other departments of the hotel like… Show more - Reported to the Hotel Director of Human Resources who was the Division Head and maintained a close relationship with the Hotel Training Manager and Director of Training for the full duration of the program.- The General Manager was appointed as my Mentor to assist me in progressing through the program and in developing the necessary skills.- Gained thorough knowledge of Front Office Operations and gained an insight into the operations of other departments of the hotel like Engineering, Materials, Information Systems, Food & Beverage (Production & Service), Human Resources & Training. Sales & Marketing and Finance were opted for as the key specialization areas. Show less

Pgdm For Working Executives - Online, Business Administration And Management, General

Bachelor Of Science (Bsc), Hospitality Administration/Management