Sumit Arora Email & Phone Number

India

• Stakeholder Management: Expertly engaged with global stakeholders to drive effective talent mapping and project staffing for over 60 team members.
• Coaching & Mentoring: Led onboarding trainings on Workday, focusing on career development and HR policy adherence, enhancing staff transitions.
• Sourcing Leads: Innovatively sourced new talent development opportunities through market insights and strategic talent pool relationships.
• Vendor Onboarding: Managed robust vendor… Show more
• Vendor Onboarding: Managed robust vendor partnerships, excelling in logistical coordination and negotiations for operational optimization.
• Data-driven decision-making: Skilled in developing and analyzing customer satisfaction and resource utilization databases through the workday to inform management strategies.Key Learnings and Achievements -

Gurugram, Haryana, India

New Delhi Area, India

-Supervising operations of Reservations, Front Desk, Cashiering, Guest Relations, Concierge, Bell Services, Airport Services, Main Porch, and business Centre.-Monitor guest satisfaction processes and respond to guest concerns & feedback.-Analyze guest feedback through GCQ's as well as Shift Logs on the basis of the 3 P’s.-Examination of Trip Advisor.

Gurugram

- Ensuring smooth operations of all sub-departments in the Front Office and preparation of shift log reports.- Possess thorough knowledge of inventory management and its implications.- Ensuring outstanding Guest Questionnaire Scores by exceeding and meeting guest expectations.- Providing ideas and suggestions for new products, services, technology, and.

Radisson Blu Dwarka, New Delhi

- Increased the transportation revenue generated by the hotel in comparison with the Outsourced travel desk (KTC) by 15%.- Appointed as the coach of the team for the TSA Up-selling Training Program, thus ensuring the increase in overall revenue generated through up sells by 25%.- Implemented Individual Cash Imprests & a cash counting machine at the Front.

Radisson Blu, Dwarka, New Delhi

- Reported to the Hotel Director of Human Resources who was the Division Head and maintained a close relationship with the Hotel Training Manager and Director of Training for the full duration of the program.- The General Manager was appointed as my Mentor to assist me in progressing through the program and in developing the necessary skills.- Gained.

Pgdm For Working Executives - Online, Business Administration And Management, General

Bachelor Of Science (Bsc), Hospitality Administration/Management