Sumita Syam Email & Phone Number

Edgbaston

Managing the smooth running of a busy cosmetic clinic on a daily basis, with a focus on bookings and generatingmore income for the business.I make sure that the patient journey from the minute they contact the clinic to the aftercare stages transcends theirexpectations, with constant contact with patients to ensure the patient journey is perfect.My duties include but are not limited to● Answering calls from people from a wide range of backgrounds and making outbound calls, both to encouragenew and further appointments and to promote our services and products● Maintaining the reception area and receptionist duties such as providing hot and cold drinks and meals whennecessary, greeting clients, making sure they are aware of procedures they are undergoing and that they arerelaxed and given the utmost respect by treating them as individuals and engaging in conversations to help clienthave a pleasant experience at the surgery● Sales of treatments and products and performing facials● Making sure clinical standards are adhered to● Data Administration and auditing● Complaints handling● Diary management, and use of office packages, CRM and CMS systems● Marketing and field sales● Processing payments, and recording transactions for accounting purposes.● Sending and filing correspondence, patient note management● Inventory and stock control so that the relevant products needed were at the optimal level for usage and cost● Arrange staff meetings to discuss maximising profits, and minimising costs

Birmingham, United Kingdom

Timeetc - Account ManagerTime Etc. are a premier provider of virtual assistant services both the UK and USA.At Time Etc. employees always worked hard and fast, switching between a variety of tasks. Focus, professionalismand attention to detail were crucial to providing the best possible service to the clients and as such I had become anexpert in providing a seamless reception and PA service to multiple clients.The role involved answering calls for a range of over 300 clients and making outbound calls (B2B and B2C sales/chasing invoices) and account management for over 20 clients.

Working in a GP practice full-time, where I was a medicines dispenser. An additional role was receptionist, where I made appointments, took telephone calls, and maintained the smooth running of the practice

A similar role to my current position

Running a business publishing and supplying technical books to the electrical industry. I was responsible for book-keeping, website development including online sales, credit-control, invoicing, pricing, dealing with suppliers, customers and the field sales team.