Sumit Deshmukh Email & Phone Number

Nagpur, Mh, In

Pune, Maharashtra, India

Pune, Maharashtra, India

I am responsible for the smooth functioning of all services that define customer experience at the residences. Cluster Manager will also be responsible to build and train the ground operations team who will be the face of Stanza in front of students. · Own the P&L for all residences in the Cluster and drive overall profitability by keeping a strong control over costs.· Own NPS scores for the Cluster and run projects to drive customer experience.· Hire Residence… Show more I am responsible for the smooth functioning of all services that define customer experience at the residences. Cluster Manager will also be responsible to build and train the ground operations team who will be the face of Stanza in front of students. · Own the P&L for all residences in the Cluster and drive overall profitability by keeping a strong control over costs.· Own NPS scores for the Cluster and run projects to drive customer experience.· Hire Residence Captains and Micro market Managers, and train them to manage the overall operations of each residence.· Oversee delivery of various services including food, hospitality, internet, laundry, and security to drive maximum customer experience· Build and grow best-in-class partner network across services; Monitor processes and improve service quality provided by different partners to ensure internal service level targets are met.· Define the day-to-day responsibilities of the team, set up reporting structure and monitor metrics on a regular basis.· Implement new tools created by the Technology team and drive usage.· Conduct onboarding and regular training of the field ops team Show less

Nagpur, Maharashtra, India(Vidarbha)

Responsible for venue acquisition; includes planning and building short-term & long-term supplyIdentified & finalized new properties; responsible for end to end business development in assigned areaEnsured optimal capacity utilization by creating a balance in inventory growth & demandResponsible for looking after the Revenue Management & Churn Management for the Oyo propertiesLiaison with cross functional team to ensure effective execution of the audit/feedback loop system

Jabalpur Area, India

Lead a team 11 HMs to ensure smooth operations & quality standards to promote repeat businessEnsured on-boarding of the right set of properties in Jabalpur & monitored their day-to-day operations

Mumbai Area, India

Inspected properties on a daily basis for proper functioning and adherence to OYO standardsResponsible for inventory management of OYO merchandise provided to the customers

Pune Area, India

Nagpur, Maharashtra

Allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees

Master Of Business Administration - Mba, Marketing/Marketing Management, General, A

Bachelor'S Degree, Hospitality Administration/Management, A