Team Lead
CurrentManaging a team of 20 reviewers.Co-ordinate the activities of the teamEnsure quality / quantity of processing is maintained as per SLA. Monitor volume inflow and ensure sufficient resource and workflow allocation in a justifiable manner.Identifying operational risks proactively and mitigating appropriately.Team Management (Roaster and SLA management).Supporting team on managing Utilization of team - (measure, track, problem solve, improve) Reporting to key stakeholders, on a monthly basis and ad-hoc as required