Sumit Dimri Email & Phone Number

New Delhi Area, India

Tulip Telecom is a Telecom, ISP and provides customized solutions for Internet and Telecommunication using MPLS and other WAN Technologies. Key Responsibilities• Alarm Monitoring, Analysis & Incident handling.• Coordination with customers and service providers for incidents.• Experienced in managing corporate customers to deliver quality services up to level of customer satisfaction as per SLA.• Troubleshooting PE-PE and PE-CE connectivity, checking for bandwidth… Show more Tulip Telecom is a Telecom, ISP and provides customized solutions for Internet and Telecommunication using MPLS and other WAN Technologies. Key Responsibilities• Alarm Monitoring, Analysis & Incident handling.• Coordination with customers and service providers for incidents.• Experienced in managing corporate customers to deliver quality services up to level of customer satisfaction as per SLA.• Troubleshooting PE-PE and PE-CE connectivity, checking for bandwidth utilization issues.• Checking for last miles issues , performing troubleshooting & assigning call to concerned teams• Analyzing the Number of tickets opened for customers and acting as first level of Technical escalations.• Managing & troubleshooting the Switches with the help of by checking Vlan configuration, trunk port, access port & checking interface status.• Performing timely escalations to the concerned for resolving the issue at the earliest. Show less

Bachelor Of Technology (Btech), Information Technology

Metric And Higher Secondary, Pcm With Prescribed Cbse Syllabus

Activities and Societies: participated in curricular and co curricular activities, was an excellent basketball player

Higher Secondary, Prescribed Syllabus

Activities and Societies: I participated actively in sports,general knowledge contests and was an academically bright student Bagged 3rd.