𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭• Responsible for managing a large program with multiple/cross functional work streams from the initial phases of planning and requirement definition to sustainment.• Draft the proposal and plan for a phased execution of the program.• Drive quality of delivery and customer satisfaction.• Manage costs and budgets.• Identifies potential risks and create plans to mitigate them.• Own creation of contracts, renewal and termination of contracts.• Coach a team and assign appropriate competencies to the bridge the gap.• Encourage the development of the team’s capabilities and expertise in line with client needs/market evolution.𝐂𝐥𝐢𝐞𝐧𝐭 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭• Establish and sustain strong rapport with assigned clients, comprehending their business objectives and challenges.• Serve as the main liaison for clients, responding to their requests, giving updates, and ensuring their satisfaction.• Drive monthly governance and steering committee meetings with senior client leadership and executives.• Identify the client critical success factors (CSFs) and collaboratively prepare value propositions that address these CSFs𝐒𝐚𝐥𝐞𝐬 𝐆𝐫𝐨𝐰𝐭𝐡• Cross-sell or upsell new business solutions to existing clients.• Drive the pipeline for business development.• Own creation, renewal and termination of contracts• Create client-specific sales plans to boost revenue and expand services.• Create and maintain a reliable sales projection.𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩• Lead a team of 60+ talented associates with various skillsets.• Set reasonable, challenging and clear performance goals for direct reports and monitor performances and provide constructive feedback.• Mentor and drive discussions related to their learnings and talent development.

• 𝐒𝐩𝐞𝐚𝐫𝐡𝐞𝐚𝐝𝐞𝐝 the concept-to-launch-to-adoption lifecycle of cross-functional, enterprise-wide technical products and features, driving 𝐰𝐢𝐝𝐞𝐬𝐩𝐫𝐞𝐚𝐝 𝐮𝐬𝐞𝐫 𝐚𝐝𝐨𝐩𝐭𝐢𝐨𝐧.• 𝐌𝐚𝐱𝐢𝐦𝐢𝐳𝐞𝐝 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐞𝐝 𝐯𝐚𝐥𝐮𝐞 by 20% by leading a high-performing team and optimizing product functionality.• 𝐎𝐰𝐧𝐞𝐝 𝐭𝐡𝐞 𝐞𝐧𝐭𝐢𝐫𝐞 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐥𝐢𝐟𝐞𝐜𝐲𝐜𝐥𝐞, from building data-driven roadmaps and prioritizing backlogs to managing stakeholder requirements, crafting technical specifications, and analyzing success metrics.• 𝐋𝐞𝐝 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬, including RPA automation, cloud migration, cloud application implementation, and enterprise application integration with cloud-based SaaS solutions, delivering 30% efficiency gains• 𝐏𝐫𝐨𝐯𝐢𝐝𝐞𝐝 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐝𝐢𝐫𝐞𝐜𝐭𝐢𝐨𝐧 and progress updates to management and senior executives on program direction, strategy, and operational execution.• 𝐃𝐫𝐨𝐯𝐞 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧 of complex, cross-group, and cross-discipline projects, ensuring successful completion and demonstrating end-to-end ownership• 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐞𝐝 𝐚 𝐩𝐨𝐬𝐢𝐭𝐢𝐯𝐞 return on investment (ROI) for initiatives, managing Total Cost of Ownership (TCO) to maximize financial benefits.

As a 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐭 (2015-2017)• Managed stakeholder relationships and gathered requirements.• Facilitated the backlog grooming sessions that involved breakdown of epics into user stories and story estimation.• Lead User Acceptance testing and defect management meetings with stakeholders and development teams.• Led, managed and mentored a team of 10 Business Analysts.• Subject matter expert on education domain, process, and solutionsAs a 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐧𝐭\𝐋𝐞𝐚𝐝 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 (2010-2015)• Designed, developed, and delivered multiple software applications catering to the needs of several clients worldwide using Microsoft .NET development stack and Microsoft Cloud (Azure)• Led a team of developers and senior software developers. Collaborated with business stakeholders on business requirements.• Managed and implemented software solutions involving multitude of technologies and architectures including windows applications, web applications, cloud-based applications, n-tier architecture, client server architecture, SOA.

Full Stack Application Development and Design using .NET Framework and other Microsoft Technology Stack